• Review booking packages and plan customers’ service schedules for new and renewed contracts, including preventive maintenance, proactive, and predictive services.• Develop maintenance plans using standard maintenance planning tools and documented processes.• Revise maintenance plans as outlined by Account Managers to meet customer obligations and schedules.• Review service work orders and inspection reports for deficiencies.• Fulfill service contract obligations for execution and manage financial performance of the service agreements.• Verify contract characteristics entered for assigned accountsKey Responsibilities: Deliver full range service in a defined and focused technical or administrative area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available. Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office, production or lab environment. Position operates major parts or full spectrum of dedicated specialized standard software packages. Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers. Experience: 3 year vocational training + 3 years practical experience needed Knowledge: Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused 3-year vocational training periodTop 3 skills-Organizational: Managing multiple contracts, each with its own timeline and requirements. Must be efficient with tracking the progress of contracts ensuring compliance with regulatory and customer obligations.-Communication: Effective communication is essential in interactions with internal stakeholders, customers and vendors.-Attention to Detail: This is crucial to ensure accuracy and avoid costly errors. They need to carefully review contract deliverables and financial performance trends. Will this be a 100% onsite position? Yes. They will be in our branch office.• Will the schedule be M-F? Yes, M-F 7:30am – 4pm• Will OT be required? NoVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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