Certified Woman & Minority Owned

Internal Services Professional


Reference Number: MDSCIS1546

Internal Services Professional
experience  Not Disclosed
location  Columbia , SC
duration  12 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Energy & Utility
Job Description

JOB RESPONSIBILITIES
Summary
Obtain missing invoice data from utility providers in a timely manner by accessing information online and/or contacting providers via telephone, fax or email. Candidates should be prepared to be on the phone contacting providers across the United States and Canada for much of the workday. Overall, this role requires routine work that follows an established system of operation with a high degree of accuracy and efficiency within the Document Management department.

TASKS:
• Primary method of contact is via telephone; up to 8 hours of phone-work daily
• Negotiate the waiver of fees and/or obtain due date extensions as needed
• Determine invoices to be obtained by evaluating key data points
• Update systems of operation with tasks performed and relevant data
• Communicate to internal and external parties in a clear and detailed manner
• Retrieve, open, scan and file mailed invoices and non-invoice documents
• Perform at or below Target Key Performance Indicators (KPI’s) per Standard Operating Procedures
• Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.

KEY RESPONSIBILITIES
• Select appropriate processes from clearly documented rules, past practices or new instructions
• Seek advice and guidance on non-routine or problem areas from senior department members
• Refer complex, unusual problems to senior department members

SKILLS REQUIRED
• Successful completion of UBK training (provided by client the 1st two days on assignment)
• Professional phone presence
• Strong verbal and written communication skills
• Ability to negotiate effectively in a professional manner
• Ability to research and navigate websites and internal systems
• Excellent time management skills; reliable and able to multi-task
• Microsoft Office Suite (Outlook skills are a plus!)

OPTIONAL SKILLS PREFERRED
• Type at a minimum of 45 WPM
• Microsoft Outlook

EXPERIENCE
Entry level skillset with up to 2 years of successful experience in a similar phone or and/or data based role, generally comparable with the tasks and responsibilities as presented above.

EDUCATION
HS diploma or equivalent is required.

PREFERRED:
• 1 – 2 years of vocation/technical training or an Associates degree in a related field
• Specialized skill training or certification pertinent to the position

Enter Shift Start and End Time
8 AM - 5 PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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Qualification and Experience
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  • Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
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  • It has survived not only five centuries, but also the leap into electronic typesetting
  • Remaining essentially unchanged. It was popularized in the 1960
Primary Skills
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  • Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
  • when an unknown printer took a galley of type and scrambled it to make a type specimen book.
  • It has survived not only five centuries, but also the leap into electronic typesetting
  • Remaining essentially unchanged. It was popularized in the 1960
Benefits
Healthcare-insurance

Health Insurance

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Flexible Timings

Wages

Pension Scheme

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