Certified Woman & Minority Owned

Customer Services Professional


Reference Number: MDGACS08

Customer Services Professional
experience  Not Disclosed
location  Peachtree Corners , GA
duration  5.5 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Energy & Utility
Job Description

The OEM/Panel Builder Team Account Coordinator is responsible for managing all aspects of their assigned accounts, recognizing when to escalate customer issues, and supporting customer with price and availability, simple product information and referral to appropriate specialist for technical support and/or problem resolution when warranted.

Account Coordinators on the OEM/PB Team work primarily through email correspondence with specifically assigned accounts, and are responsible for all interactions with their assigned customers, including discrepancy resolution, RGA's and credits, shipping and tracking follow-up, escalations, and CAID resolution. A basic knowledge of order entry processes is a plus.

Responsibilities
• Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
• Utilize email and SalesForce to directly communicate to customers, suppliers and affiliates.
• Manage shipping discrepancies issues, from inception to completion.
• Manage and resolve CAIDs associated with the assigned accounts in a timely manner.
• Process non-complex change orders.
• Follow up and engage stakeholders as required until the expected release date for open orders are addressed accordingly.

Required Knowledge/Skills, Education, and Experience
• Associate Degree.
• 3+ years’ of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Prior knowledge of processing freight claims, returns, call tags, credits and debits.
• Strong data analytical and problem solving skills in identifying patterns and trends.
• Proficient with Microsoft Office Suites, SAP, COMPAS and SalesForce

Preferred Knowledge/Skills, Education, and Experience
• Bachelor’s degree in General Business or related discipline.
• Strong knowledge of SAP, COMPAS, Philos, and Excel.

Enter Shift Start and End Time
8AM-4PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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Qualification and Experience
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  • Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
  • when an unknown printer took a galley of type and scrambled it to make a type specimen book.
  • It has survived not only five centuries, but also the leap into electronic typesetting
  • Remaining essentially unchanged. It was popularized in the 1960
Primary Skills
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  • Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
  • when an unknown printer took a galley of type and scrambled it to make a type specimen book.
  • It has survived not only five centuries, but also the leap into electronic typesetting
  • Remaining essentially unchanged. It was popularized in the 1960
Benefits
Healthcare-insurance

Health Insurance

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Flexible Timings

Wages

Pension Scheme

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