Certified Woman & Minority Owned

Customer Services Professional


Reference Number: MDMACS2

Customer Services Professional
experience  Not Disclosed
location  Norwood, MA
duration  10.0 Months
salary  Not Disclosed
jobtype  Not Disclosed
Job Description


Customer Operations -- Customer Service Representative

Position Overview

• Handles inquiries about order status, shipping dates, and standard pricing of products for all customers
• Supports order tracking and scheduling of customer’s orders
• Responds to semi-complex complaints and disputes within reasonable limit of authority
• Recognizes when to escalate customer issues
• Supports customers with referral to appropriate specialist for technical support and or problem resolution when warranted
• Supports and enhances the sale of products through knowledge of programs through outbound/inbound phone calls
• Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering
• May be responsible for assigned territory for order management processes
• Position reports into Customer Service Operations

Responsibilities

• Enter, maintain and process customer orders
• Proactively manage customer relationships by coordinating standing orders and product lot sequestering
• Notify customers of delayed shipments
• Provide customers with delivery and pricing information and resolve disputed accounts receivables
• Manage daily SAP reports to ensure customer satisfaction


Required Knowledge/Skills, Education, and Experience

• 1-3 years related customer service experience
• High School Diploma
• Strong computer skills, knowledge in Windows 7 applications
• Minimal travel is required
• Strong problem solving skills
• Excellent verbal and written communication skills and negotiation skills
• Able to work in a team environment
• Able to prioritize assigned tasks



Enter Shift Start and End Time
8:00AM - 7:00PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Qualification and Experience
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  • Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
  • when an unknown printer took a galley of type and scrambled it to make a type specimen book.
  • It has survived not only five centuries, but also the leap into electronic typesetting
  • Remaining essentially unchanged. It was popularized in the 1960
Primary Skills
  • Lorem Ipsum is simply dummy text of the printing and typesetting industry.
  • Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
  • when an unknown printer took a galley of type and scrambled it to make a type specimen book.
  • It has survived not only five centuries, but also the leap into electronic typesetting
  • Remaining essentially unchanged. It was popularized in the 1960
Benefits
Healthcare-insurance

Health Insurance

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Flexible Timings

Wages

Pension Scheme

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