Customer Operations -- Customer Service RepresentativePosition Overview• Handles inquiries about order status, shipping dates, and standard pricing of products for all customers• Supports order tracking and scheduling of customer’s orders• Responds to semi-complex complaints and disputes within reasonable limit of authority• Recognizes when to escalate customer issues• Supports customers with referral to appropriate specialist for technical support and or problem resolution when warranted• Supports and enhances the sale of products through knowledge of programs through outbound/inbound phone calls• Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering• May be responsible for assigned territory for order management processes• Position reports into Customer Service OperationsResponsibilities• Enter, maintain and process customer orders• Proactively manage customer relationships by coordinating standing orders and product lot sequestering• Notify customers of delayed shipments• Provide customers with delivery and pricing information and resolve disputed accounts receivables• Manage daily SAP reports to ensure customer satisfactionRequired Knowledge/Skills, Education, and Experience• 1-3 years related customer service experience• High School Diploma• Strong computer skills, knowledge in Windows 7 applications• Minimal travel is required• Strong problem solving skills• Excellent verbal and written communication skills and negotiation skills• Able to work in a team environment• Able to prioritize assigned tasksEnter Shift Start and End Time 8:00AM - 7:00PMVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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