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Mac Desktop Engineer

Reference Number: RKILMD156

Mac Desktop Engineer
experience  Not Disclosed
location  Batavia, IL
duration  12.0 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Engineering
Job Description


The client is looking for a Mac Desktop Engineer Consultant on a 1-year contract.

The client Mac environment currently uses Jamf Pro to centrally manage macOS 10.14 (Mojave), 10.13 (High Sierra), and 10.12 (Sierra) and iOS devices.
The Mac Desktop Engineer will work within the Desktop Engineering group and assist the Sr. Mac Desktop Engineer with oversight of Desktop Support activities, tier 3 support, routine central management monitoring, monitor and update service desk tickets, generate reporting, and participate in projects as representative for the Mac-side of Desktop Engineering.

Essential Functions :

Experience with supporting standard Apple hardware (macOS and iOS)
Experience troubleshooting (Tier 3) and root cause analysis for macOS and third-party software
Experience working on multi-person cross-functional projects
Experience creating and modifying scripts (bash, perl, python, ruby, etc.)
Ability to identify, design, and implement improvements/ upgrades to the Mac environment
Ability to effectively communicate both orally and in writing


3+ years’ experience in supporting Macs in the enterprise or education environment, required
Experience working in multi-person cross-functional projects, required
Experience working in a support environment, interfacing with customers, using a ticket tracking system, required
Strong scripting experience, required
Up to date with current Apple hardware and software products, including macOS and iOS, required
Experience with Jamf Pro central management suite, preferred
Knowledge of ITIL Best Practices, preferred
Knowledge of ServiceNow support ticket system, preferred
Knowledge of Web API's, Kerberos, and certificates, a plus
Knowledge of Windows operating system, a plus
Knowledge of Linux operating system, a plus

Note :

Ability to work full-time (40 hours per week) at the client site
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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