Client success manager

Client success manager

  Not Disclosed

  Rolling Meadows, IL

  Permanent

  Not Disclosed

  Not Disclosed

  Consulting

Job Description

• Onboard new clients by facilitating initial discussions/presentations, completion of SOWs and other onboarding formalities
• Function as the lead project manager during product implementation and ongoing technical and help desk support
• Attend initial and monthly client meetings , and ensure timing and objectives are met for all client milestones
• Communicate to client the updated project plan before every meeting during implementation phase and get approval for delays/changes
• Identify and remediate project risks for successful completion of each client deliverables
• Facilitate interaction between our company, our clients, and product development/testing teams weekly
• Conduct product training for client stakeholders and other users as and when required
• Prepare, submit and discuss various reports, and other datasheets with clients related to our solutions and services
• Evaluate and analyze client’s change requests and bug notifications during the contract lifecycles for prompt response and resolution
• Attend in-person client meetings, industry conferences and client organized events
• Act as a client advocate and build trust and transparency with each client and promote loyalty
• Develop and maintain healthy client relationship during initial selection, renewal or closure
• Perform other related duties as assigned

Experience Level:
• Mid. To Senior level
• Should have strong experience in managing IT projects with large and mid-size clients
• Ability to work independently, and manage an offshore development and business teams
• Willing to travel in the US as needed (10% - 20%)
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.