Certified Woman & Minority Owned

Customer Services Support Operator

Reference Number: SRTXCS2225

Customer Services Support Operator
experience  Not Disclosed
location  Austin, TX
duration  6.5 Months
salary  Not Disclosed
jobtype  Not Disclosed
Job Description

As a coordinator, you will be responsible for responding to service requests from our customers and updating corporate contacts with ETAs, recommendations, and work request status.
You will be working with a small team of four to impact energy savings across a portfolio of currently five corporate customers based throughout the continental US.
This individual will report to the Managed Services Team Lead and will have no direct reports.

• Overall responsibility – Process warranty and quote requests and provide updates to customers.
• Update clients via Service Channel and Zendesk
• Verify delivery of parts to sites and create tickets for the Managed Services queue to act on parts deliveries.
• Submit dispatch and parts requests via our internal system and SAP as needed.
• Submit quote requests into Service Channel.
• Upload customer invoices into Service Channel work orders as needed.
• Submit requests to update information within SAP equipment numbers into the Managed Services queue.
• Submit requests to update information within SAP Ship-to parties to the BT ECS Customer Setups mailbox.
• Engage in special projects as requested by Management.

Preferred experience with SAP, Zendesk, Microsoft Suite
Preferred Soft Skills: Attention to detail, excellent organizational skills, time management and good communication skills.
Preference will be given to those with previous coordinator roles in a fast paced environment.

Spotlight Call Notes:
• Responsible for managed services technician
? Will track requests and dispatches from start to completion of work and sending invoice to billing dept
• To be successful in the role, attention to detail is imperative. Strong SAP experience.
• Starting hours will most likely be 10 am - 7 pm while shadowing another team member
• Training will take a few weeks
The title for the position aligns more with a Project Coordinator or Building Automation Coordinator


Typical work hours are between 7AM and 7PM (8 hr shifts), and will be hybrid remote/office, with approximately 2-3 days per week expected in office once training is complete.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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