Certified Woman & Minority Owned


Reference Number: RKAZP2232

experience  Not Disclosed
location  Phoenix, AZ
duration  6.0 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Government - State
Job Description

Role and Responsibilities:

This position is responsible for analysis, diagnosis, and resolution for all IT services related to the client application. Will analyze, debug and resolve defects in the application.
Uses existing procedures to preliminary problem diagnosis, resolution and restoration of service for supported the client application deployments, both on-site and hosted solutions.
Analyzes, debugs, and resolves defects as well as assisting Application Developer in the creation and support of forms, reports, rules and analysis queries within client application application framework.
Resolves end user service requests as assigned and assists with training on all aspects of client application application as well as refresher training courses, including SDK classes.
Fixes client application to meet functional and technical design, monitoring utilization, change administration duties and activities as they are implemented into production.

Education/Qualification Requirements:

Bachelor’s degree plus 2 or more years of programming and analysis experience (or equivalent experience)
Knowledge of Windows based applications; hardware and database architecture; computer hardware, software, network operating systems and/or capabilities, limitations and variances sufficient to support user needs, must understand the methods and techniques of system analysis, design and support
Excellent skills in application troubleshooting, analytical and detail-oriented; written and oral communication; multi-tasking.
Demonstrated ability to develop and write technical documentation Perform advanced mathematical calculations. Demonstrated ability to create and write policies and standards/technical documentation.

Note :

Hybrid position (20% onsite; 80% remote):
Travel varies, they'll occasionally be travelling to client site for the day.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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