Under moderate supervision, completes the processing of more complex reimbursement transactions and maintains records for all products to support the Company's product and customer support commitments to our dealer organization and the client equipment owners. Processes/approves complex warranty and Product Improvement Programs (PIP) claims in more than one system in accordance with the Company's reimbursement administration policies and procedures for an entire product line. May require multi-lingual capability to process claims. May require processing all of these: product tracking records, warranty and PIP claims. Can provide support and assistance on more complex claim issues to branches, factories and dealers. May also provide orientation and training on warranty, PIP and delivery record processes to processing personnel as well as develop and conduct related dealer training. Duties: Processes daily reimbursement transactions received from channel partners in accordance with the Company's reimbursement administration policies and procedures; either for multiple factories and/or product lines in a language other than English, or covering all functional support areas of delivery records, warranty claims, and / or Product Improvement Program (PIP) claims and administration. Provides equitable and timely reimbursement to channel partners, and safeguard Company assets. Demonstrates knowledge based on experience to make higher level decisions on more complex machines and / or issues. Processes channel partner and inter-company financial (debit and credit) transactions in a timely and accurate manner, related to department policies and procedures. Assists company personnel and / or channel partners in using warranty systems and answers warranty or Product Improvement Program (PIP) related inquiries. Processes reimbursement administration requests received from channel partners, field representatives, marketing units and factories. May update web sites to insure accuracy of information in company databases, to enable reimbursement functional requirements.Provides higher level support, which may include multi-lingual, software, and/or complex claim support, to assist channel partners, field representatives, marketing units and factories with inquiries related to reimbursement transactions and administration, using written, electronic and phone communications. Demonstrates higher level of knowledge to assist dealer and company personnel to enable performance and completion of transaction processing and achievement of Reimbursement Department objectives.Specific Position Requirements Warranty Claims Processor, Ag Equipment - In this position candidates will process Ag Equipment warranty claims submitted by the client Dealers. They will review claims in their work queue, make a determination on what to do with the claim and then take action to reject, approve, and/or collect more information. In some cases they will initiate contact with the dealer to collect more information via e-mail or phone. On very rare occasions they may communicate with the factory. Candidates must be able to work independently, have the ability to follow instructions and guidelines, make quick decisions, learn new computer programs quickly, and have good communication skills. As well as basic knowledge of Outlook, Excel and Word. An ideal candidate will have a farming, ranching, and/or technical background.Preferred candidate to speak Portuguese and/or Spanish but not mandatory.Duration of position is intended to be permanent, but determined by successful performance of candidate as well as dictated by any changes to business need.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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