Req Ref No: DKGAFD22Location: Suwanee, GADuration: 8.0 monthsDescriptionDescriptionDAC Headend Field EngineerJOB SUMMARYUnder limited supervision, responsible for Customer Lab activities that maintain and enhance the company's advanced video and signal processing hardware and software. Implements, monitors, enhances and troubleshoots systems in assigned areas. Works closely with Customer Headend operations staff on system design and configuration.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience• Configuration and operational support of client conditional access systems (e.g. DAC 6000, VOD, multiplexing, digital transport, edge QAM, encryption and associated components).• Work with Customer Management and Operations to deploy new service offerings and associated architecture changes.• Document DAC configurations and lab goals. General health and stability of each lab configuration• Point person for all lab issues —first point of contacto Customer personnel contact on-site FE with issueo Customer and FE analyze/diagnose togethero FE starts resolution process through Supplier's teamo Customer personnel opens ticket• Lab planning processo Customer provides input to FE on lab roadmap for upcoming testingo FE works with Supplier team on requirements to address testing needso Supplier testing team develops test plano Customer notified of any additional lab hardware/software that may be required• Miscellaneous requests for additional lab work• Perform other duties as requested by supervisor.• Adhere to industry specific local, state, and federal regulations, as applicableREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAbility to isolate and troubleshoot failed equipment, facility issues and other network componentsAbility to make decisions and solve problems while working under pressureAbility to work with others to resolve problems, handle requests or situationsKnowledge and understanding of video, data and voice communications networks, IP networkingTCP/IP protocols, SNMP, ARP etc.Advanced knowledge of LINNUX and UNIX and their respected toolsAdvanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems (CAP, APEX, ARPD, QAM, OM2000 NC1500/2000)Advanced Knowledge of Microsoft Outlook, Excel and WordAdvanced Knowledge of Microsoft Visio or equivalent design softwareAdvanced Knowledge of IP networks and network capturing tools.EducationBachelor’s Degree in related field or equivalent work experienceIndustry and vendor specific certifications and training (NCTI, SCTE, BCT/E,) (CCNA Preferable)Related Work Experience2+ years of video networking technologies experienceExperience with IP and MPEG Protocol AnalyzersVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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