Provides and assists dealers, factories and marketing units with information concerning service parts and their applications in regards to product availability, unshipped orders, parts identification, defective or mixed stock, and pricing or system problems. Duties: Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the most timely delivery of parts. Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts. Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders. Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability. Logs phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts. Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers. Investigates system error messages on dealer orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system. Provides Flash Plus after hours service to include weekends and holidays in order to provide customers with 24 hour parts service 7 days per week.There may be occasional travel to offsite warehouses.Top Must Haves:- basic Excel, computer knowledge- Decision making skills- Ability to look at data setsMetatarsals requiredJob Responsibilities:The primary responsibility of these roles will be to measure parts in the warehouse and input the data into our packaging spec application. SCW Analysts will provide a list of parts and warehouse locations to go to to review the parts. Specific instructions will be provided on what measurements need to be made and how to make them.These roles will be working in a warehouse environment and will require all necessary PPE - safety shoes, safety glasses and gloves. Employees will need to be able to lift parts weighing up to 50 lbs.Requirements:-Able to lift 50lbs-Able to drive Cushman (small, battery operated vehicle - similar to a small golf-cart)-Comfortable in high traffic warehouse environment-Able to be on their feet 50% of day-Able to use simple software applicationsPreferred:-Associate or Bachelor's degree in engineering, business, and/or supply chainNote :Onsite day 11st shift hours for training. After training is completed, hours are flexibleVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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3601 Algonquin Road, Suite #425,
Rolling Meadows, IL 60008