Certified Woman & Minority Owned

Help Desk Analyst - IT

Reference Number: JPMOHD2322

Help Desk Analyst - IT
experience  Not Disclosed
location  Kansas City , MO
duration  5.0 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Government - Local
Job Description

Position Description

The primary focus and responsibilities of this role are answering phone calls and responding to voice mails, emails, monitoring and managing the online help desk ticketing system, watching the GSD.
email inbox for emails and notifications, creating tickets in Cartegraph for facilities, and then submitting tickets in Service Desk.
The helpdesk role includes watching for newly submitted tickets in Service Desk and ensuring that tickets are assigned to the correct persons or groups and in the proper state.
Resolving Service Desk tickets or phone calls if possible after being trained and provided with the tools to perform those resolution services.


Answer the phone and assist Users over the phone
Reset Network Passwords
Create Service Desk tickets
Process Employee Forms <New Hires, Transfers and Terminations> Employee Forms GSD.
Create Cartegraph Tickets for: Building Maintenance, Lights indoors and outdoors
Working PC Support Tickets as capabilities allows

Skills Required

Answering phone calls, entering tickets in our help desk application, and monitoring them to make sure they are being responded to, and coordination with the PC Support staff on them

Skills Preferred

Experience Required

Any experience working in a similar position is preferred but not required

Education Required
High School Diploma or Equivalent

Note :

Shift-1st- 8:00 AM - 4:30 PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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