Help Desk

Help Desk

  Not Disclosed

  Madison, WI

  3.5 Months

  Not Disclosed

  Not Disclosed

  Government - State

Job Description

Description :


Top Skills:

• Ability to troubleshoot and resolve issues quickly
• Attention to detail
• Able to work independently


This request is for two (2) service desk related support staff.

Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.

Direct support of customers over the phone will be a primary function of this role as well as hands on support for client staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools such as client and CARES and KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this client.

Qualifications & years of experience:

Qualification Experience

Active Directory Tools 3 years
Citrix 3 years
IBM Compatible PCs 3 years
Microsoft Office 2010 Suite 3 years
Network Topology 3 years
Troubleshooting all hardware 3 years
Problem/Change management 3 years
Local Area Networks (LAN) 3 years
Work independently 3 years
Attention to detail 3 years

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field.

Note :

This position is currently HYBRID WITH INTENT TO TRANSITION TO FULLY REMOTE
8:00 AM - 5:00 PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status