Helpdesk

Helpdesk

  Not Disclosed

  Jackson, MS

  12.0 Months

  Not Disclosed

  Not Disclosed

  Government - State

Job Description

JOB DESCRIPTION

Responsible for providing help desk assistance to the end-users on PC software, computer and peripheral equipment within the client; Configure & deploy new PCs; Upgrade and reimage existing PCs; Install & maintain operating system software, including new releases of existing software; Assisting the Information Systems Director in maintaining the client Central Office local area network with the assistance from our network maintenance vendor.

REQUIRED DEGREE

Four years of an accredited college or technical institution degree in Computer Science, Data Processing, Business Information systems, or a related field.

REQUIRED CERTIFICATION(S)

REQUIRED SKILLS/EXPERIENCE # YEARS
Windows 7 3+
Windows 10 3+
Microsoft Office 3+
A working understanding of network and hardware concepts skills. No min.
A rational mind and a slow temper are assets as well as the ability to understand a problem or question from the user’s point of view. No min.
The ability to work with and get along with people under different working conditions is a must. No min.
The ability to preemptively seek out and solve problems before they become problems is also required. No min.
Understanding of software currently being used throughout the Agency. No min.
Knowledge of information systems, design, implementation, data collection methods, analysis of data. No min.
Knowledge of current technology in data processing with emphasis on databases. No min.
High level of dependability and punctuality a must No min.
Excellent written and verbal communication skills a must No min.

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
Local candidates highly preferred



Specific hours tbd. 32hrs./week
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status