Customer Service Representative

Customer Service Representative

  Not Disclosed

  Chattanooga, TN

  5.0 Months

  Not Disclosed

  Not Disclosed

  Healthcare

Job Description

Description :

Education

• High School Diploma or equivalent required

Experience

1 year - Experience in a customer service support role is required
Skills\Certifications
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Proficient oral and written communication skills

Responsibilities:

Receiving, investigating and resolving all customer inquiries timely and accurately.
Handling customer service inquiries and problems via the telephone.
Ensuring all customer communication is clearly documented.
Educating caller to ensure resolution is achieved on first contact.
Interact through various channels such as Chat, Phone and E-mail
Must be able to pass required testing
Participation and attendance are mandatory.
This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
Work overtime as required

Note :

All applicants will be advised that client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Require a basic typing test and basic grammar test. Need computer skills. Training may be onsite before working at home.

9:30 AM - 6:00 PM
Work Days: Mon - Fri
Total Reg Hours: 40.00
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status