Pharmacy Technician

Pharmacy Technician

  Not Disclosed

  San Diego, CA

  4.0 Months

  Not Disclosed

  Not Disclosed

  Pharmaceutical

  $20.21/hour - $25.21/hour

Job Description

Position Summary

Provide customer service by triaging requests according to priority. Research medication order issues and facilitate their resolution by providing exceptional customer service support.

Duties and Key Responsibilities:

Triage customer service requests by department, urgency, and information/response required. Resolve customer complaints, issues and concerns. Research questions, issues, and concerns as directed by management Answer incoming customer calls Prioritize and respond appropriately Direct to appropriate team member to ensure best service possible Obtain information, explain available products or services Respond to inquiries Collect, prioritize and sort incoming faxes to the appropriate department/area. Review orders for completeness and fax back orders to customers as needed. Initiate non-discretionary calls to facilities. Contact customer accounts according to call schedule to obtain updated patient information, and verify accuracy of Resident Log information, as needed. Create and maintain accurate customer records. Maintain required documentation for tracking and researching orders. Communicate with pharmacy field staff via email, phone or fax regarding patient changes received from facilities. Understand Medicare Policy and Co-Pay requirements/guidelines. Coordinate/manage STAT order process (check e-kit stock list and fax back to customer) Assist team members/department as needed in order to meet workflow deadlines and/or complete miscellaneous projects. Assist with training of new hires. Follow all applicable government regulations including HIPAA. Other duties as assigned; Job duties may vary by location. Management Responsibilities (if applicable)
None Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required.
May need to lift up to twenty-five (25) pounds on occasion.
Visual acuity to see and read fine prints.

Verifyable High School Diploma or GED Required .

Experience

Minimum (Required) Qualifications:

Licensed pharmacy technician in California.
Pharmacy order entry experience
Long term care pharmacy experience
Strong interpersonal skills and well-developed verbal and written communication skills.
Ability to work independently, meet deadlines and be flexible.
Good math and analytical skills
Ability to interpret information
Ability to maintain composure on phone when handling customer calls
Ability to read, write, speak and understand English
Excellent organization skills and detail oriented

Preferred Qualifications:

Minimum of six months to one year customer service experience Previous experience as a pharmacy technician and/or medical records/data entry technician.

Education

High School diploma or equivalent

Note :

Mon-Fri 8-4:30 or 9:30-6
Onsite as needed
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.