Quality Support Operator

Quality Support Operator

  Not Disclosed

  Cary, NC

  12 Months

  Not Disclosed

  Not Disclosed

  Healthcare

Job Description

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Quality Support Operator, you will be responsible for:
Manage internal Customer Service projects to be conducted in time, quality, and cost.
This position is responsible for facilitating the timely completion of FDA Regulated Updates
Simultaneously manages multiple Update revisions/projects at any given time.
Works closely with Product Support Teams/Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting
Organizes, prepares, mails and tracks FDA Regulated Customer Safety Advisory Notices for all patient safety recalls.
o Ensures proper customer signatures are obtained via electronic tracking and reporting.
o Identifies and executes project’s implementation strategy in accordance with Industry Regulations for timely communication of patient safety recalls.
Proactively identifies areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates.
Manages project milestones to ensure on time completion and identify, with anticipation, actions required to keep them on track.
Provides status updates and escalations to various levels of management when compliance and on time completion are at risk.
Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.
Maintains professional and courteous communication with internal and external customers to ensure smooth, clear, concise, and timely communication of all types.
Ensures labor and travel reimbursements are achieved by monitoring and tracking on time completion.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with client
Able to demonstrate the ability to handle semi-complex to complex projects and determine the critical path to improve timely performance
Knowledge of SAP a plus but not required
You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
Strong communication skills needed, both verbal and written

Required skills to have for the success of this role.

Bachelor’s degree or equivalent experience required

Note:
800-1700
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.