Decom Field EngineerRole: To perform work on customer sites across the US working with the fellow Decom team members. Decom is responsible for returning new and used customer material from the site back into inventory. The team receives requests from engineering groups within NetOps that complete deployments across the US region, this material translates into a request sheet listing the equipment that is required to be collected and brought safely back to our warehouse location.Daily activities:Working on customer sites across the USBooking travel for Decom for upcoming activityAdhering to customer security and safety policiesSupporting in the preparation of Decom projects with good research and feedback on team meetings prior to project start datesPerforming part identification and data input into inventory management systemPerforming configuration checks of high value items and documentation updatesSafe removal of telecoms equipment on customer sitesRepacking of high value items according to our packaging guidelinesPreparation of material for safe shipping and completion of handovers to courier teamsUpdating of inventory management systemAttending and contributing to regular team meetingsProviding feedback of weekly activity on team meetingsUpdating documentation of change requests for equipment and packaging changesDuring quieter periods contribution to ongoing projects will be requiredAssisting in virtual decomsHelping other engineers verify parts and proper packaging technics over VCKey ResponsibilitiesSubmitting of weekly expense reports following company guidelinesAttend all customer team meetings as requiredAdhere to all aspects of health and safety in warehouse including safe handling of ESD componentsAdhere to all the client travel policiesClient confidentiality must be adhered to at all timesOther duties as assigned, management reserves the right to add or delete duties as deemed appropriate.Qualifications / preferred experience5 years telecoms experienceExperience of inventory control and management systemsComputer literate, intermediate level Word/Excel/Mail (Google docs a bonus)Working without direct supervisionExperience of electronics/telecommunication hardwareExperience of working in a fast-paced, volatile environmentExperience of handling and resolving customer queriesAble to lift heavy objects 100 lbs +SkillsExcellent verbal and written communication in EnglishExcellent personal organization and business administration skillsAttention to detail and ability to work with a high level of accuracyAbility to multi-task and manage conflicting prioritiesAbility to work productively, efficiently and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and qualityGood team building skillsKnowledge of:Optical Link Characterization General Requirements:End face connector inspectionInsertion Loss measurementDistance measurementConnector and splice measurementsReflectance measurementsOptical return loss (ORL) measurementsChromatic Dispersion (CD) measurementsPolarization Mode Dispersion (PMD) measurementsBasic knowledge of AC/DC power and voltmeterBasic knowledge electrostatic discharge and safety precautionsOtherAbility to work evening and weekend hours during peak periodsValid driver's license and minimum level of auto insurance coverage is necessaryPassport preferredEducation:High School diplomaMust Haves:Willing to travel at least for the two months, M-F. After that 30-40% travel required.Travel will be through the U.S- (flying required)Not handling live equipment for this position, but manager wants prior experience handling equipment because equipment is expensive.3-5 years of Telecom ExperienceLocal travel requires contractor to use personal vehicle so they need to have insurance.Nice to HaveAbility to travel to CanadaTravelWeekly travel will be required for the first 2 months for training. Thereafter, travel will be around 30% and 70% in local metroNote :This role will require Mon - Fri 40 hours per weekWorking hours may vary, but mostly standard M-F 8am-4pm or 9am-5pm.Travel will be booked through Concur (hotel, rentals, etc.) to be covered . Receive $50 daily allotment when traveling. Contractor responsible for incidentals but will be reimbursed.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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