Account Coordinator

Account Coordinator

  Not Disclosed

  Peachtree Corners, GA

  6.0 Months

  Not Disclosed

  Not Disclosed

  Energy & Utility

  $18/hour - $20/hour

Job Description

Position Overview:

• The Target Account Coordinator will manage customer requests, provide exceptional service, and deliver semi-complex support for products and programs. This role involves investigating and resolving semi-complex issues, coordinating with internal departments to meet customer needs, and utilizing customer tools to address and resolve inquiries. The Coordinator will build relationships with key stakeholders at all levels, maintaining market-specific knowledge to maximize customer savings and enhance client value. They will stay informed of contractual changes to mitigate risks for both the customer and client, while serving as a central point of contact for financial activities related to the Retail & Alternative Channel Team.

Key Skills, Attributes, and Responsibilities for Success in This Role:

• Self-sufficient and capable of independent work, with excellent customer service and communication skills.
• Thrive in high-volume, fast-paced environments with flexibility and quick learning capabilities.
• Exhibit strong problem-solving skills, attention to detail, and organizational abilities.
• Demonstrate proficiency in SAP, SieSales, MS Excel, and Outlook.
• Perform soft audits, including accounting reconciliation and PO verification.
• Navigate vendor portals to create and resolve support tickets.
• Facilitate customer satisfaction processes through efficient systems navigation and process management.
• Support Big Box accounts (e.g., Home Depot, Lowes) by managing CAIDs and processing cancellations in vendor portals and SAP.
• Address customer inquiries via calls and emails, providing assistance with product details and order-related questions.

Responsibilities:

• Analyze, interpret, and make decisions based on facts to resolve internal and external customer issues in alignment with Customer Support and Business Unit objectives.
• Manage and resolve semi-complex issues related to taxes, invoices, disputes, CAIDs(Customer Accounts in Dispute), or other financial activities.
• Respond effectively to sensitive inquiries from internal and external customers.
• Use CRM systems to enter, manage, and prioritize case loads, ensuring compliance with established service level agreements.
• Serve as the primary point of contact for customer orders, including pricing and availability, product support, change orders, returns, credits, and customer calls.
• Develop professional relationships across departments such as plants, warehouses, sales,pricing, product managers, finance, and accounts receivable.
• Identify and resolve problems proactively, escalating them to management when necessary.
• Apply standard practices and procedures to process and manage change orders effectively.
• Support process improvements by analyzing strengths and weaknesses in accounts and identifying opportunities for improvement.


Required Knowledge/Skills, Education, and Experience:

• SAP experience in areas such as sales orders (SO), debits/credits, and accounts receivable.
• Ability to work independently with minimal supervision.
• Proven ability to excel in high-volume, fast-paced environments.
• Strong analytical and organizational skills.
• Experience creating and improving processes, analyzing account performance, identifying improvement areas, and driving target-oriented initiatives.
• 2-4 years of practical customer support experience in industrial, construction, mechanical, or electrical industries.
• Proficient in data analysis and problem-solving, with the ability to identify patterns and trends.
• Proficiency in Microsoft Suite, including Excel and Outlook.

Preferred Knowledge/Skills, Education, and Experience:

• An Associate Degree is preferred.
• Prior experience with SAP or CRM systems.
• Advanced functionality with Excel and other Microsoft tools.
• Exposure to logistics processes is a plus.
• Familiarity with vendor portals and managing support tickets is beneficial.

Qualification

• Must Have – Admin

Notes:

Schedule: 8:00 AM – 5:00 PM
Work Arrangement: Hybrid
Must be in the office every Tuesday.
During the first month, in-office attendance is required on Tuesdays and Wednesdays for training and technical support.
Candidate must be local to accommodate the hybrid schedule.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.