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Account Manager - Technical Education

Cary, NC

6.5 Months

Full-Time $17-$22/hr

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Posted: Jul 30, 2026

Ref: GDNCAM30

Position Overview

Account Manager – Technical Education

Summary

The Account Manager – Technical Education serves as the primary point of contact for all technical education project related activities and is responsible for overseeing the successful execution of the program. The project emphasizes collaboration among Service Sales, Regional Service Managers (RSMs), and Technical Education to assess compliance with trained engineers within hospitals, while also identifying and delivering targeted educational opportunities to help hospitals achieve and maintain compliance.

Working closely with Regional Service Managers (RSMs), customers, and Technical Education leadership, the Account Manager identifies training gaps, develops account-specific engagement plans, coordinates customer communications, and facilitates engineer enrollment in training programs. The role is responsible for driving training participation, ensuring visibility among stakeholders, and helping hospitals achieve and maintain compliance requirements through targeted technical education.

A successful Account Manager maintains a strong understanding of project objectives, technical education offerings, registration processes, and organizational priorities. This individual demonstrates exceptional project coordination, stakeholder management, and communication skills while ensuring a high-quality customer experience and successful program outcomes.

Key Responsibilities

Operational Execution – Project
Serve as the primary point of contact for the project within the Technical Education team.
Build and maintain trusted, long-term relationships with internal teams, customer stakeholders and decision makers to execute the goals and objectives of the project.
Manage assigned project accounts throughout the customer engagement lifecycle.
Partner with RSMs to develop account-specific strategies for hospitals identified with training gaps.
Ensure customers understand available training solutions and compliance requirements.

Training Coordination
Maintain alignment between customer needs, training availability, and project objectives.
Participate in project planning and review meetings with RSMs and Technical Education
Identify appropriate technical education offerings based on system-specific training gaps.
Coordinate engineer registrations for instructor-led, virtual, and web-based training programs.
Monitor enrollment progress and address scheduling or registration challenges.

Communication Management
Execute customer communication plans developed in collaboration with RSMs.
Conduct outreach to hospitals regarding identified training opportunities.
Maintain regular communication with customers regarding training schedules, prerequisites, and registration requirements.
Document customer interactions and project updates.

Success Measurements / Qualifications
Understanding of the healthcare education marketplace; diagnostic imaging and therapy experience preferred
Excellent verbal, written, and presentation communication skills
Proven ability to build trust and credibility with customers at multiple organizational levels
Ability to manage multiple customer accounts, transactions, and priorities effectively
Detail-oriented, process-driven, and customer-focused with strong ownership and accountability

Education / Knowledge / Experience
BS/BA in related discipline or 5 years’ experience in the related field
SAP experience strongly preferred
Typically, successful experience in related field and successful demonstration of Key responsibilities and Knowledge as presented above.

Notes:
8:00 am to 5:00 pm
Travel possible 25%

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Competitive Benefits

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Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

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Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

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