Senior Account Specialist Purpose & Overall Relevance for the Organization:• Interact with wholesale sale customers and key interfaces to support the business in order to achieve sales and strategy objectives.• Ensure professional, needs-based and sales oriented service to support business objectives.Key Responsibilities:• Create new wholesale sale customers accounts and process on-going maintenance of records• Act key contact for wholesale sale customers in all aspects of order process including but not limited to order entry, follow up, exchange, re-order, shipping.• Ensure accuracy of all variations of purchase orders by reviewing data & Routing guides to avoid costly claims and charge-backs• Manage to resolution any outstanding issues or questions with orders by collaborating with wholesale sale customers and sales• Maintain daily contact with warehouse and logistics to provide on –time delivery• Provide weekly account updates to Sales Manager• Source and manage inventory for Own-Retail stores• Prepare inventory reports to maintain proper inventory levels at Own-Retail locations• Monitor all shipments of goods flowing to and from all Own-Retail locations (e.g. transition)Key Relationships:• Wholesale sale customers, Sales, Logistic, Sourcing, Product Marketing, Credit Management,Customs, Logistic Provider, ITKnowledge, Skills and Abilities:• Ability and desire to manage multiple ongoing projects• Demonstrated ability to anticipate and solve problems• Ability to effectively multi-task, working on simultaneous projects through project execution phases• Ability to collaborate and communicate professionally with internal and external clients• Ability to produce effective business correspondence and reports in English• Proficiency in a second language beneficial• Proficient in MS Office applications• Knowledge of EDI process and compliance is a plusRequisite Education and Experience / Minimum Qualifications:• Bachelor’s degree (BA) from a four-year college or university preferred; or one to two years related experience and/or training; or the equivalent combination of education and experience.• Minimum 2 years’ experience in Account service and/or project management• Experience in Fashion or Garment industry preferredVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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