This is fully RemoteDescription:The AR Representative is charged with maximizing cash flow by taking inbound and auto dialer calls on patient accounts.This role is essential to ensuring patient financial services are handled properly. The Accounts Receivable Specialist position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns.Minimum of 2 years in a work environment.Strong verbal and written communication skills required.Good data entry (Excel/Access) and typing skills required.Strong PC skills and the ability to navigate Microsoft office suite as well as the Internet.Must have an understanding of Accounts Receivable.Previous Work From Home experience preferred.Must be able to work independently as well as the able to work as part of a teamKnowledge of Medicare Part D beneficial, but not requiredDutiesHandle incoming calls from customers/patients regarding account balances, billing questions, payment options, and disputesReview account information, verify demographics, and explain charges, insurance, or payment responsibilities clearly and professionallyCollect payments in full or negotiate payment arrangements in accordance with company guidelinesDocument all interactions, payment commitments, and account updates accurately in the system of recordResolve routine account issues and escalate complex cases as appropriateComply with all applicable laws and regulations (e.g., FDCPA, HIPAA, state regulations)Meet or exceed individual and team performance metrics, including quality, productivity, and collection goalsMaintain a professional, empathetic, and respectful approach during all customer interactionsCollaborate with internal teams to support account resolution and overall revenue cycle goalsExperienceMinimum of 1 year of customer service, call center, or collections experience preferredStrong verbal communication and active listening skillsAbility to handle sensitive financial conversations with professionalism and empathyBasic computer skills and experience navigating multiple systemsAbility to follow scripts, policies, and procedures while adapting to individual situationsPlease test candidates on basic computer knowledge (i.e. internet terms, and navigation)Basic Excel - usingBasic Word - usingBasic PowerPoint (read only) can they open the presentationBasic Outlook - usingBasic - Chrome / EdgeData entry (alphanumeric) test neededPreferred QualificationsExperience in healthcare billing or revenue cycle collectionsFamiliarity with insurance terminology and explanation of benefits (EOBs)Prior inbound collections experienceKnowledge of payment processing systemsSkills and CompetenciesCustomer-focused mindsetStrong attention to detail and documentation accuracyConflict resolution and problem-solving skillsAbility to work in a fast-paced, metric-driven environmentTime management and organizational skillsPosition SummaryThe AR Representative is charged with maximizing cash flow by ensuring that an accurate and complete accounting of each members balance due is maintained. This position will also be responsible for documenting and executing account reconciliation through potential adjustments and refunds due on beneficiaries account. The representative will also be monitoring and working payment errors and reversal reports on a weekly basis.EducationRequirementsHigh school diploma or equivalent requiredNotes:8 hour shift will fall within these work hours M-F 8:30am-6pm EST - Flexibility needed.Core work hours are M-F 08:30-6:00pm EST Start and end time between these hours. some flexibility in hours may be needed (8 hour shift between 8:30am--6pm EST)safety sensitiveThis is fully RemoteVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The AR Representative is charged with maximizing cash flow by taking inbound and auto dialer calls on patient accounts.This role is essential to ensuring patient financial services are handled properly. The Accounts Receivable Specialist position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns.Minimum of 2 years in a work environment.Strong verbal and written communication skills required.Good data entry (Excel/Access) and typing skills required.Strong PC skills and the ability to navigate Microsoft office suite as well as the Internet.Must have an understanding of Accounts Receivable.Previous Work From Home experience preferred.Must be able to work independently as well as the able to work as part of a teamKnowledge of Medicare Part D beneficial, but not requiredDuties
Handle incoming calls from customers/patients regarding account balances, billing questions, payment options, and disputesReview account information, verify demographics, and explain charges, insurance, or payment responsibilities clearly and professionallyCollect payments in full or negotiate payment arrangements in accordance with company guidelinesDocument all interactions, payment commitments, and account updates accurately in the system of recordResolve routine account issues and escalate complex cases as appropriateComply with all applicable laws and regulations (e.g., FDCPA, HIPAA, state regulations)Meet or exceed individual and team performance metrics, including quality, productivity, and collection goalsMaintain a professional, empathetic, and respectful approach during all customer interactionsCollaborate with internal teams to support account resolution and overall revenue cycle goalsExperienceMinimum of 1 year of customer service, call center, or collections experience preferredStrong verbal communication and active listening skillsAbility to handle sensitive financial conversations with professionalism and empathyBasic computer skills and experience navigating multiple systemsAbility to follow scripts, policies, and procedures while adapting to individual situations
Please test candidates on basic computer knowledge (i.e. internet terms, and navigation)
Basic Excel - using
Basic Word - using
Basic PowerPoint (read only) can they open the presentation
Basic Outlook - using
Basic - Chrome / Edge
Data entry (alphanumeric) test needed
Preferred QualificationsExperience in healthcare billing or revenue cycle collectionsFamiliarity with insurance terminology and explanation of benefits (EOBs)Prior inbound collections experienceKnowledge of payment processing systemsSkills and CompetenciesCustomer-focused mindsetStrong attention to detail and documentation accuracyConflict resolution and problem-solving skillsAbility to work in a fast-paced, metric-driven environmentTime management and organizational skillsPosition SummaryThe AR Representative is charged with maximizing cash flow by ensuring that an accurate and complete accounting of each members balance due is maintained. This position will also be responsible for documenting and executing account reconciliation through potential adjustments and refunds due on beneficiaries account. The representative will also be monitoring and working payment errors and reversal reports on a weekly basis.EducationRequirementsHigh school diploma or equivalent requiredNotes:8 hour shift will fall within these work hours M-F 8:30am-6pm EST - Flexibility needed.
Core work hours are M-F 08:30-6:00pm EST Start and end time between these hours. some flexibility in hours may be needed (8 hour shift between 8:30am--6pm EST)safety sensitive
This is fully Remote
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