Accounts Receivable Specialist

Accounts Receivable Specialist

Job Description

The AR Representative is charged with maximizing cash flow by taking inbound and auto dialer calls on patient accounts.
This role is essential to ensuring patient financial services are handled properly. The Accounts Receivable Specialist position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns.

Minimum of 2 years in a work environment.
Strong verbal and written communication skills required.
Good data entry (Excel/Access) and typing skills required.
Strong PC skills and the ability to navigate Microsoft office suite as well as the Internet.
Must have an understanding of Accounts Receivable.
Must be able to work independently as well as the able to work as part of a team
Knowledge of Medicare Part D beneficial, but not required

Duties
As an Accounts Receivable Specialist you will be responsible for monitoring the receivables on patient accounts in a long term care setting. This role is essential to ensuring patient financial services are handled properly. The Accounts Receivable Specialist position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns. This is a phone based role.

In addition the Accounts Receivable Specialist will:
Serve as customer support for long term care residents, responsible parties and facilities.
Collect information and verify account specific billing, insurance and coding.
Update and document customer accounts designated in work campaign.
Verify accuracy of existing account standing and progress accounts accordingly.
Conduct outbound calls to reconcile account issues and outstanding account balances.
Ensure compliance through strict adherence to federal and state laws, as well as company policy.
Payment processing and post follow-up.
Participate in corporate campaign strategies to further leadership led initiatives.

Experience
A minimum of 2 years related work experience required Strong verbal and written communication skills required Strong data entry (Excel/Access) and typing skills required Must have an understanding of Accounts Receivable Must be able to work independently as well as the able to work as part of a team Knowledge of Medicare Part D beneficial, but not required

Position Summary
The AR Representative is charged with maximizing cash flow by ensuring that an accurate and complete accounting of each members balance due is maintained. This position will also be responsible for documenting and executing account reconciliation through potential adjustments and refunds due on beneficiarys account. The representative will also be monitoring and working payment errors and reversal reports on a weekly basis.

Education
Verifiable High School Diploma or GED is required. Bachelors degree in finance, accounting or business is preferred.

REQUIRED:
Please test candidates on basic computer knowledge (i.e. internet terms, and navigation)
Basic Excel using
Basic Word using
Basic PowerPoint (read only) can they open the presentation
Basic Outlook using
Data entry (alphanumeric) test needed

Notes:

This is fully Remote

This is a WFH position and phone based role. Taking Inbound and Auto dialer phone calls to attempt to collect payments.

Core work hours are M-F 10:00-6:30pm EST some flexibility in hours may be needed

M-F Hours depend on time zone (generally 8:00-4:30PM) local time but flexibility may be needed

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.