Accounts Receivable Specialist

Accounts Receivable Specialist

Job Description

The AR Representative is charged with maximizing cash flow by taking inbound and auto dialer calls on patient accounts.

This role is essential to ensuring patient financial services are handled properly. The Accounts Receivable Specialist position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns.

Taking Inbound and Auto dialer phone calls to attempt to collect payments.

Position Summary
The AR Representative is charged with maximizing cash flow by ensuring that an accurate and complete accounting of each members balance due is maintained. This position will also be responsible for documenting and executing account reconciliation through potential adjustments and refunds due on beneficiarys account. The representative will also be monitoring and working payment errors and reversal reports on a weekly basis.

Duties
Support inbound and auto-dialer calls from private pay customers with past due balances. This is a phone based roll.

Experience
Minimum of 2 years in a work environment.
Strong verbal and written communication skills required.
Good data entry (Excel/Access) and typing skills required.
Strong PC skills and the ability to navigate Microsoft office suite as well as the Internet.
Must have an understanding of Accounts Receivable.
Must be able to work independently as well as the able to work as part of a team
Knowledge of Medicare Part D beneficial, but not required

Education
Verifiable High School Diploma or GED is required.

Notes:
This is fully Remote
Core work hours are M-F 08:30-6:00pm EST Start and end time between these hours. some flexibility in hours may be needed (8 hour shift between 8.3--6pm EST)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.