Acctg Ops Assoc Coordinator

Acctg Ops Assoc Coordinator

  Not Disclosed

  Plano, TX

  6.5 Months

  Not Disclosed

  Not Disclosed

  Manufacturing

Job Description

This position will execute Cash or Charge processing activity for client’s route sales representative.

RESPONSIBILITIES (include but are not limited to the following):

Execute and prioritize baseline procedures to ensure accurate and timely completion to meet key performance measures and commitment to Field Sales.

The client teams’ researching and problem solving skills directly impact the resolution volume of chargeback service requests from the field.
Review documentation received from field and research applicable systems to ensure valid proof of delivery has been obtained
Works closely with Accounts Receivable to negotiate customer account rebills as well as ensure correct resubmission of resolved charge ticket services requests from the field
Manage special requests received from internal and external customers
Collaborate with Sales Accounting associates and other knowledge experts to develop best practices and initiatives to reduce the over/short balances
Assist with special projects; projects can include, but are not limited to: process improvements, new business processes, process documentation and research, new hire training, and special customer recovery efforts, etc.
Escalate special and/or complex issues related to charge ticket adjustments to Lead and/or Manager
Utilization & navigation through the following business systems and applications:
1.) SAP
2.) FS2/IMS
3.) HVL
4.) Image vision
5.)Xporter/TSO
6.)C2C
7.)Master files
8.)TMC 9.) Customer Account Web Portals, etc.

EDUCATION, EXPERIENCE AND SKILLS:

High school diploma or equivalent
Understanding of the sales process and AR background
Preferred - Working proficient knowledge of SAP and Excel
Strong problem-resolution skills
Team player and must be adaptable, flexible and customer service oriented
Ability to meet critical deadlines and to manage current workload plus handle special projects (as needed).

Note :

Hybrid position. May require 1-2 days on site - SAP experience preferred
Monday-Friday, 8AM-5PM. Some flexibility
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.