Administrative Assistant

Administrative Assistant

  Not Disclosed

  Phoenix, AZ

  3.0 Months

  Not Disclosed

  Not Disclosed

  Government - State

  $16.57/hour - $18.57/hour

Job Description

Description :

-Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. Participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality.
-Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and other members of the public. Handles complex customer situations in a calm, professional manner.
-Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.
-Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor.
-Other duties as assigned as related to the position.

Skills Required

Knowledge of:

-Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements.
-Client policy/procedures governing licensing, applications, and inspections.
-Problem solving techniques
-Personal computers and software (e.g. Microsoft Office, Access, Excel, etc.)
- Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:

-Excellent organization and workload management
-Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner.
-Establishing and maintaining interpersonal relationships.
-Conflict resolution -Strong computer skills which include, but are not limited to database management software programs.
-Planning, organizing, and prioritizing work
-Strong Attention to detail
-Providing excellent customer service

Ability to:

-Stay on task and complete assignments by deadline
-Establish and maintain working relationships with colleagues, staff, other departments and the public at large.
-Demonstrate professionalism in representing the client.
-Multi-task with accuracy
-Display sound judgment
-Work as a member of a team as well as independently
-Be flexible or adaptable
- Support a diverse multicultural workforce that reflects the community, and promotes equal opportunity at all levels of the public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

High school diploma preferred; may substitute customer service experience.

Note :

Onsite
Estimated Regular Hours/Week 40.00
8:00 AM - 5.00 PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status