Description:The Administrative Assistant 2 (AA2) plays a key role in ensuring smooth front desk operations and exceptional customer service.Under the direction of the Support Services Manager, they will assist with the daily coordination of administrative support.See below for a list of daily responsibilities.Warrant distribution processMonitoring and responding to all department requests through a shared inboxCustomer service interaction is a primary aspect of this role, as the AA2 screens visitors, customers, and external vendors, directing them to the appropriate internal personnel.Serves as a point-of-contact for the client when accepting legal documents, such as Garnishments and Service of Legal Process.Answers both internal and external calls, provides helpful information, responds to inquiries, and resolves complaints efficiently. They ensure that all voicemail messages are reviewed daily and that customer inquiries are promptly addressed.Responsible for receiving, sorting, scanning, and delivering all incoming mail and packages. This includes confidential documents, client applications, and returned Warrants of Payment. They ensure timely preparation and distribution of outgoing mail, tracking both incoming and outgoing correspondence dailyThis position's efforts support the department’s overall productivity and commitment to excellent customer service. Standard Work for front desk procedures will be provided to ensure consistent and efficient operations. Looking for 2-3 years of client facing/front desk experience.Required Skills2 Years of Client Facing Experience3 Years of Front Desk ExperienceNotes:100% Onsite. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The Administrative Assistant 2 (AA2) plays a key role in ensuring smooth front desk operations and exceptional customer service.Under the direction of the Support Services Manager, they will assist with the daily coordination of administrative support.See below for a list of daily responsibilities.Warrant distribution processMonitoring and responding to all department requests through a shared inboxCustomer service interaction is a primary aspect of this role, as the AA2 screens visitors, customers, and external vendors, directing them to the appropriate internal personnel.Serves as a point-of-contact for the client when accepting legal documents, such as Garnishments and Service of Legal Process.Answers both internal and external calls, provides helpful information, responds to inquiries, and resolves complaints efficiently. They ensure that all voicemail messages are reviewed daily and that customer inquiries are promptly addressed.Responsible for receiving, sorting, scanning, and delivering all incoming mail and packages. This includes confidential documents, client applications, and returned Warrants of Payment. They ensure timely preparation and distribution of outgoing mail, tracking both incoming and outgoing correspondence dailyThis position's efforts support the department’s overall productivity and commitment to excellent customer service. Standard Work for front desk procedures will be provided to ensure consistent and efficient operations. Looking for 2-3 years of client facing/front desk experience.Required Skills2 Years of Client Facing Experience3 Years of Front Desk ExperienceNotes:100% Onsite.
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