Impacts: In Administration / Customer Services: Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately. Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with appropriate processes. Positions are expected to cope effectively with multiple choice situations in number of assigned processes and routines. Thinking is about applying or even adapting the "right" procedure to a process or an issue arising.

Key Responsibilities:

Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience of techniques and systems used in office, production or lab environment. Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers Knowledge of standardized work routines and methods, general facts and information is necessary, usually acquired through training on the job. Position operates with dedicated, limited range of user interfaces or functionalities in standardized software programs, strictly related to their specific processes. Customer Services functions gather and file information gained in routine customer contact calls.

Higher level: Handling inbound calls, in basic 1st level support situations, while handling majority of request in the basis of given procedures.

Lower level: Outbound calls, operating with given frame of structured information requested.


Notes:

100% remote position 

This is a part-time role, 5 days a week for up to 25 hours/wk. 

They will work 4-5 hours/day between 8 am and 5 pm, no matter what time zone.

8AM -5PM M-F any time zone