Advanced Collections Specialist

Advanced Collections Specialist

Job Description

Job Description

Risk Advanced Collections Contractor

General Summary:

The Advanced Collections Contractor is a strategic role tasked with the key responsibility of mitigating client’s financial exposure resulting from defaulted accounts and is responsible for the collection of outstanding debts from the existing customer base and all other aspects of collections, including resolving customer billing and account issues, correcting payment misapplication, managing account portfolios, and other duties assigned by management. This position will also partner with various internal and external teams to suspend deliveries, drive root cause resolution, and resolve account balances timely and effective manner.

Major Task Responsibilities and Key Accountabilities:
Accurately manage and prioritize a revolving portfolio of defaulted and distressed accounts with aggressive daily communication attempts
Actively monitor reports and initiate daily contact with customer base to quickly resolve overdue balances by phone and email
Utilize all available resources to identify alternate contact methods for evasive customers
Ensure accurate documentation of collections efforts and customer contact information
Negotiate/document payment plans and monitor repayment schedule adherence
Analyze and resolve chargebacks, short pays, and pricing discrepancies with the appropriate internal and external business partners
Perform as primary owner of root cause resolution for all customer exceptions
Maintain confidentiality of sensitive financial & proprietary information
Take ownership and deliver against both personal and team goals
Drive self-improvement and continuous learning
Demonstrate initiative for expanding own skill set and knowledge of business

Qualifications:
2-5 years of experience in B2B default collections
Demonstrated negotiation, influencing, concise and persuasive communication skills.
Excellent written and verbal communication
Demonstrated ability to work in a past paced environment with shifting priorities.
Results oriented with a demonstrated ability to work both independently and within the team to execute against established goals with little supervision.
Extremely high level of attention to detail and superior organizations and time management skills
Analytical and problem-solving skills with the ability to think outside the box
Highly skilled in the use of Microsoft Excel and proficient use of other Microsoft Office applications.
Skilled at analyzing data.
Highly skilled in applying critical thinking to problem solving and analysis
Professional and mature with a high degree of confidence interacting with all levels of personnel.
Proven history of being a self-starter

Additional Qualifications:
4 Year Degree in Business, Finance, or Accounting
FDCPA, CCDS or similar certification
Prior experience with C2C, Get Paid, Oracle, SAP, Business Objects



Notes:
Monday-Friday, 8AM-5PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status