The Senior Agile Coach (specifically Agile Coach and Jira Administrator) will combine enterprise Agile coaching with senior, hands-on administration of the client's Jira instance on Atlassian Government Cloud (AGC). The client is consolidating Agile planning from Azure DevOps (on-prem), GitLab (on-prem) and ServiceNow onto Jira. This role coaches teams to higher Agile maturity and builds and runs the Jira configuration that supports the way those teams work.

The ideal candidate is an experienced Agile coach and an expert Jira administrator. The candidate can assess a team's practices, coach it through change, and then design the workflows, schemes, automation and dashboards that make those practices work at enterprise scale.

REQUIREMENTS
The candidate shall also demonstrate the knowledge and experience below:

Enterprise Jira Administration

Administer and configure Jira on AGC at enterprise scale, including projects, workflows, issue types, screens, field configurations, custom fields, boards, and permission and notification schemes.
Design and maintain shared schemes and project templates so configuration stays standard across many teams and does not sprawl.
Manage permission schemes, issue security, groups, roles and user provisioning, including single sign-on through the client identity provider, in line with client security and compliance requirements.
Build and maintain Jira Automation rules and advanced JQL filters, and script administrative tasks against the Jira REST API.
Monitor license use, user growth, app usage and platform health, support renewal decisions, and evaluate Atlassian Marketplace apps against client security requirements.
Test configuration changes in a sandbox and make them through the client's change management process.
Jira Migration and Integration
Plan and run the move of teams' work from Azure DevOps Boards, GitLab and hosted Jira to Jira AGC, including field and workflow mapping, data cleanup, test migrations and cutover.
Work with platform engineers on integrations between Jira, GitLab and ServiceNow so planning data stays traceable through to release.
Agile Coaching and Team Maturity
Assess each team's Agile maturity, and create tailored coaching plans with measurable goals.
Coach teams on Scrum, Scrumban and Kanban events, artifacts and roles, and on the purpose behind each practice.
Work through resistance to Agile adoption, and build buy-in for new ways of working.
Partner with Scrum Masters, Product Owners and Program Managers, and apply the organization's Agile playbook and standards.
Agile Practices in Jira
Translate the Agile playbook into Jira configuration, such as standard workflows, issue hierarchy, client setups, and checks that enforce definitions of ready and done.
Build Jira dashboards and reports for Agile metrics such as velocity, cycle time, throughput and predictability, and coach teams and leaders on using them.
Design and deliver Jira and Agile training, including team onboarding and role-based sessions for Scrum Masters and Product Owners, and maintain the Jira knowledge base.

Knowledge/Skill Requirements
5+ years of hands-on enterprise Jira administration (Cloud or Data Center) across many teams and projects.
5+ years of hands-on experience coaching Agile teams at different maturity levels in complex organizations.
Expert knowledge of Jira configuration, including workflow conditions, validators and post functions, schemes, custom fields, issue hierarchy, and permission and issue security schemes.
Advanced JQL and Jira Automation skills, and scripting against the Jira REST API in Python, PowerShell or JavaScript.
Experience leading a migration to Jira from Azure DevOps or a similar tool, including field and workflow mapping and data migration.
Experience administering Jira Cloud user access, including single sign-on, user provisioning and group management.
Direct experience with Agile transformations in the federal or private sector, with a proven record of measurable gains in team performance and Agile maturity.
At least one Agile coaching certification, such as ICAgile Certified Professional in Agile Coaching (ICP-ACC), Certified Scrum Professional (CSP) or SAFe Practice Consultant (SPC), or equivalent.
At least one Atlassian certification, such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects for Cloud), or equivalent.
Hands-on experience with AI-assisted tools such as GitHub Copilot, Claude Code or Cursor, for example to write automation scripts, analyze backlog and flow data, or draft stories.
Strong facilitation, written and verbal communication skills.
Ability to handle confidential and nonpublic information in line with strict information security policies.

Preferred
Administration experience with Atlassian Government Cloud or another FedRAMP-authorized SaaS platform.
Experience administering Jira Service Management or Confluence.
Experience integrating Jira with GitLab and ServiceNow.
Advanced coaching certification, such as ICAgile Certified Expert in Agile Coaching (ICE-AC) or Certified Enterprise Coach (CEC).
Familiarity with FISMA and NIST SP 800-53 requirements.
Federal government or highly regulated industry experience.
Bachelor's degree in Computer Science, Information Systems, Business or a related field, or equivalent experience.

Deliverables
The Contractor shall deliver, but not limited to, the following:

Enterprise administration and configuration of Jira AGC, including a standard workflow and scheme library, a permission model and automation rules, documented in an administration runbook.
Migration of teams' Agile planning from Azure DevOps, GitLab and hosted Jira to Jira AGC, with mapping documents and validated data.
Team maturity assessments and tailored coaching plans, with progress reports against coaching plan goals.
Agile metrics dashboards and reports in Jira, with guidance for teams and leaders on using them.
Jira and Agile training materials and delivered sessions.