Description:Position SummaryThis individual is responsible for supporting Burglary, Fire Alarm, and Access systems for client Retail stores. Working closely with the client subcontractors to help support and track issues pertaining to client entities. The Alarm Special Project Coordinator position is in a fast-paced call center environment working in conjunction with the client’s Service/Installation team on trouble shooting calls. This role provides the opportunity to learn new technologies.call center dispatch exp is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role)DutiesMaintains accurate record keeping of calls received.Maintaining alarm processing database. (Placing accounts on test and confirming signals)Remotely accesses alarm systems to force communications as needed.Handles inbound calls for all the above items.Must have the proven ability to:o work under stressful situationso actively listen and communicate effectively through clear speech and hearingo follow instructionsExperience1-2 years call center experience preferred.Demonstrated ability to work with a high degree of accuracy and attention to detail.Demonstrated ability to maintain information in the strictest confidence.Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.Familiarity with the InternetMust be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.EducationHigh School Diploma, GED, or equivalent.Notes:Monday-Friday 0730-1600 and 1100-1930THIS IS AN ONSITE POSITIONVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Position SummaryThis individual is responsible for supporting Burglary, Fire Alarm, and Access systems for client Retail stores. Working closely with the client subcontractors to help support and track issues pertaining to client entities. The Alarm Special Project Coordinator position is in a fast-paced call center environment working in conjunction with the client’s Service/Installation team on trouble shooting calls. This role provides the opportunity to learn new technologies.call center dispatch exp is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role)
DutiesMaintains accurate record keeping of calls received.Maintaining alarm processing database. (Placing accounts on test and confirming signals)Remotely accesses alarm systems to force communications as needed.Handles inbound calls for all the above items.Must have the proven ability to:o work under stressful situationso actively listen and communicate effectively through clear speech and hearingo follow instructionsExperience1-2 years call center experience preferred.Demonstrated ability to work with a high degree of accuracy and attention to detail.Demonstrated ability to maintain information in the strictest confidence.Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.
Familiarity with the Internet
Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.
EducationHigh School Diploma, GED, or equivalent.Notes:Monday-Friday 0730-1600 and 1100-1930THIS IS AN ONSITE POSITION
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