Certified Woman & Minority Owned

Alarm Coordinator


Reference Number: KBRIAC24

Alarm Coordinator
experience  Not Disclosed
location  Cumberland, RI
duration  6.0 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Pharmaceutical
duration  $18.34/hour - $23.34/hour
Job Description

Description:

Position Summary
This individual is responsible for supporting Burglary, Fire Alarm, and Access systems for client Retail stores. Working closely with the client subcontractors to help support and track issues pertaining to client entities. The Alarm Special Project Coordinator position is in a fast-paced call center environment working in conjunction with the client’s Service/Installation team on trouble shooting calls. This role provides the opportunity to learn new technologies.

call center dispatch exp is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role)


Duties

Maintains accurate record keeping of calls received.

Maintaining alarm processing database. (Placing accounts on test and confirming signals)

Remotely accesses alarm systems to force communications as needed.

Handles inbound calls for all the above items.

Must have the proven ability to:
o work under stressful situations
o actively listen and communicate effectively through clear speech and hearing
o follow instructions

Experience

1-2 years call center experience preferred.

Demonstrated ability to work with a high degree of accuracy and attention to detail.

Demonstrated ability to maintain information in the strictest confidence.

Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.


Familiarity with the Internet


Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.


Education
High School Diploma, GED, or equivalent.


Notes:
Monday-Friday 0730-1600 and 1100-1930

THIS IS AN ONSITE POSITION


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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