Alarm Coordinator

Alarm Coordinator

  Not Disclosed

  Cumberland, RI

  6.0 Months

  Not Disclosed

  Not Disclosed

  Healthcare

  $18.34/hour - $23.34/hour

Job Description

Description:

Position Summary:

• This individual is responsible for supporting Burglary, Fire Alarm, and Access systems for the client stores. Working closely with the client subcontractors to help support and track issues pertaining to client entities. The Alarm Special Project Coordinator position is in a fast-paced call center environment working in conjunction with the client’s Service/Installation team on trouble shooting calls. This role provides the opportunity to learn new technologies.

• Call center dispatch exp is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role)

Duties:

• Maintains accurate record keeping of calls received.
• Maintaining alarm processing database. (Placing accounts on test and confirming signals)
• Remotely accesses alarm systems to force communications as needed.
• Handles inbound calls for all the above items.

Must have the proven ability to:

• Work under stressful situations
• Actively listen and communicate effectively through clear speech and hearing
• Follow instructions

Experience:

• 1-2 years call center experience preferred.
• Demonstrated ability to work with a high degree of accuracy and attention to detail.
• Demonstrated ability to maintain information in the strictest confidence.
• Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.
• Familiarity with the Internet
• Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.

Education:

• High School Diploma, GED, or equivalent.

Notes:

This is an Onsite position

Monday-Friday 0730-1600 shift. Hours included are 8.5 hours per day. But it is only 8 hours working and 30 min unpaid lunch