Remote position Candidate can be located anywhere in the USDescription:The Analyst – Real World Testing of Access & Availability plays a critical role in supporting the enterprise initiative to ensure members have timely access to behavioral health care. This position centers on conducting outbound outreach to providers, validating provider information, and documenting outcomes using enterprise tools such as QuickBase.Responsibilities:Initiate direct outbound calls to providers to verify appointment availability and scheduling timelines.Conduct phone calls professionally, adhering to established outreach scripts to ensure consistency and quality.Review and validate provider data, including directory accuracy, contact information, and specialty details.Accurately document all results in enterprise tools such as QuickBase, maintaining a focus on data quality and compliance.Follow established workflows and standard operating procedures for Access & Availability studies to ensure consistent processes.Document any discrepancies or systemic issues for escalation to leadership for resolution.Required Qualifications:Excellent communication skills (verbal and written) and strong interpersonal skills; able to work effectively as a team player and contribute to overall team successStrong analytical, deductive, problem-solving, and critical thinking skillsAttention to detail and accuracy in all documentation and data entryTechnical proficiency, including working knowledge of MS Office applications (Excel, Word, Outlook) and ability to quickly navigate multiple computer programs and phone systemsBasic computer skills and ability to adapt to new software and workflowsSelf-motivated, efficient, and flexible, with the ability to embrace change, meet critical turnaround objectives, and drive positive outcomesStrong organization and time management skills, with the ability to prioritize tasks and meet deadlinesStrong work ethic and ability to work independently with minimal supervisionPreferred Qualifications:Experience using QuickBase or similar enterprise tools for data capture and reportingPrior experience in a customer service or call center environment, with strong phone etiquetteBehavioral health familiarityExperience with provider data validation, directory accuracy checks, or network adequacy assessmentsAbility to interpret trends from call data and provide actionable insightsEducation:High School Diploma or GEDExperienceOutstanding verbal and written communication skills, with the ability to collaborate effectively as part of a team and contribute to overall success.Strong analytical, deductive, problem-solving, and critical thinking abilities to address challenges and improve processes.Keen attention to detail and accuracy in all documentation and data entry tasks. Position SummaryThe analyst is responsible for confirming appointment availability and scheduling procedures, reviewing the accuracy of provider directories, and maintaining records that are audit-ready. Success in this role demands a high level of attention to detail, proficiency in phone-based communications, and strong skills in data entry and documentation. EducationVerifiable High School Diploma or GEDNotes:Mon-Fri, 8:30-5:00pm their time zone and needs to be flexible for work hour changesRemote positionCandidate can be located anywhere in the USVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The Analyst – Real World Testing of Access & Availability plays a critical role in supporting the enterprise initiative to ensure members have timely access to behavioral health care. This position centers on conducting outbound outreach to providers, validating provider information, and documenting outcomes using enterprise tools such as QuickBase.Responsibilities:Initiate direct outbound calls to providers to verify appointment availability and scheduling timelines.Conduct phone calls professionally, adhering to established outreach scripts to ensure consistency and quality.Review and validate provider data, including directory accuracy, contact information, and specialty details.Accurately document all results in enterprise tools such as QuickBase, maintaining a focus on data quality and compliance.Follow established workflows and standard operating procedures for Access & Availability studies to ensure consistent processes.Document any discrepancies or systemic issues for escalation to leadership for resolution.Required Qualifications:Excellent communication skills (verbal and written) and strong interpersonal skills; able to work effectively as a team player and contribute to overall team successStrong analytical, deductive, problem-solving, and critical thinking skillsAttention to detail and accuracy in all documentation and data entryTechnical proficiency, including working knowledge of MS Office applications (Excel, Word, Outlook) and ability to quickly navigate multiple computer programs and phone systemsBasic computer skills and ability to adapt to new software and workflowsSelf-motivated, efficient, and flexible, with the ability to embrace change, meet critical turnaround objectives, and drive positive outcomesStrong organization and time management skills, with the ability to prioritize tasks and meet deadlinesStrong work ethic and ability to work independently with minimal supervisionPreferred Qualifications:Experience using QuickBase or similar enterprise tools for data capture and reportingPrior experience in a customer service or call center environment, with strong phone etiquetteBehavioral health familiarityExperience with provider data validation, directory accuracy checks, or network adequacy assessmentsAbility to interpret trends from call data and provide actionable insightsEducation:High School Diploma or GEDExperience
Outstanding verbal and written communication skills, with the ability to collaborate effectively as part of a team and contribute to overall success.Strong analytical, deductive, problem-solving, and critical thinking abilities to address challenges and improve processes.Keen attention to detail and accuracy in all documentation and data entry tasks.
Position SummaryThe analyst is responsible for confirming appointment availability and scheduling procedures, reviewing the accuracy of provider directories, and maintaining records that are audit-ready. Success in this role demands a high level of attention to detail, proficiency in phone-based communications, and strong skills in data entry and documentation.
EducationVerifiable High School Diploma or GEDNotes:Mon-Fri, 8:30-5:00pm their time zone and needs to be flexible for work hour changesRemote positionCandidate can be located anywhere in the US
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