Application Analyst - Microsoft 365/Exchange

Application Analyst - Microsoft 365/Exchange

  Not Disclosed

  Boston, MA

  6.5 Months

  Not Disclosed

  Not Disclosed

  Education

  $48.57/hour - $53.57/hour

Job Description

Hybrid//office 3-days week

Description:

Application Analyst, Email and Collaboration

Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training. Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels. Interviews key stakeholders and end users to analyze business processes and systems needs. Translate business requirements into functional and technical specifications. Captures use cases, user stories and conceptual process models. Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff. Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues. Provide functional support during project release go lives, which may include occasional evening or weekend work. Assist with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.

Consider joining our team as an Application Analyst for Microsoft 365 and Exchange at client.

This contract role will provide critical operational support to our faculty, learners, and staff in support of the client’s mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms.

The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.

Responsibilities: 
Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
Participate in projects providing subject matter and technical expertise on applications
Configure applications to match business needs
Draft and update use case and technical documentation as needed
Create troubleshooting guides and knowledge articles
Complete other responsibilities as assigned

Basic Qualifications:
At least 2 years’ progressively responsible experience as an application administrator or in a technical support role is required

Additional Qualifications and Skills:
Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred
Administering, configuring, and maintaining Microsoft 365 applications
Experience with the administration and support of Microsoft M365 collaboration suite
Developing and implementing workflows using Power Automate
Advanced Microsoft Exchange mailbox administration
Demonstrated experience troubleshooting mail flow problems
Experience with creation of scripts in PowerShell
Demonstrated solution design using both technical and business process approaches is preferred
Experience with custom developed applications and the software development life cycle is preferred
Experience leveraging APIs, reporting, and data analytics is preferred

Looking for someone who is beyond Tier 1 Helpdesk level, who has Exchange Online Administration and M365 Administration experience.

Top 3 Technical Skills:
1. Microsoft 365 Administration Expertise
2. Exchange Online Administration and Troubleshooting
3. PowerShell Scripting for Automation

Notes:

Hybrid//office 3-days week

40hr week/8hrs daily 

Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required
Specific schedule will be determined between you and your manager.