This is a Dealer Business Specialist position that will primarily be responsible for Application SupportLooking for someone with proven experience with application support.Required Experience:1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experienceAbility to clearly communicate technical and functional information to dealers, business users, and team membersProven ability to follow established support processes while escalating issues appropriately when neededDemonstrated learning mindset with the ability to build functional and technical knowledge over timeFoundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statementsOther Relevant ExperienceExposure to dealership operations or dealer-facing business applicationsFamiliarity with IT service management concepts such as ITIL or Lean Service Management (LSM)Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)Working knowledge of SQL for data analysis or troubleshootingAwareness of API concepts and system integrationsNotes:This team is currently working a hybrid schedule – 4 days in the office each week.
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.