This team is currently working a hybrid schedule – 4 days in the office each week.DescriptionDealer Support SpecialistThis is a Dealer Business Specialist position that will primarily be responsible for Application SupportRequired Experience:1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experienceAbility to clearly communicate technical and functional information to dealers, business users, and team membersProven ability to follow established support processes while escalating issues appropriately when neededDemonstrated learning mindset with the ability to build functional and technical knowledge over timeFoundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statementsOther Relevant ExperienceExposure to dealership operations or dealer-facing business applicationsFamiliarity with IT service management concepts such as ITIL or Lean Service Management (LSM)Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)Working knowledge of SQL for data analysis or troubleshootingAwareness of API concepts and system integrationsNotes:This team is currently working a hybrid schedule – 4 days in the office each week.The manager is looking for someone with proven experience with application support.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
DescriptionDealer Support SpecialistThis is a Dealer Business Specialist position that will primarily be responsible for Application SupportRequired Experience:1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experienceAbility to clearly communicate technical and functional information to dealers, business users, and team membersProven ability to follow established support processes while escalating issues appropriately when neededDemonstrated learning mindset with the ability to build functional and technical knowledge over timeFoundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statementsOther Relevant ExperienceExposure to dealership operations or dealer-facing business applicationsFamiliarity with IT service management concepts such as ITIL or Lean Service Management (LSM)Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)Working knowledge of SQL for data analysis or troubleshootingAwareness of API concepts and system integrationsNotes:This team is currently working a hybrid schedule – 4 days in the office each week.The manager is looking for someone with proven experience with application support.
(Please ensure email matches your resume email)
(document types allowed: doc/docx/rtf/pdf/txt) (max 20MB)
By submitting this form, you are consenting to the VIVA team contacting you via Phone/Email