Description :Associate Project Manager (APM) plays a key role within the project execution of all orders in HV Service to ensure delivery/completion of goods or services to the customer with a focus on customer satisfaction, invoice release through cash collection.Project Coordination:Collaborate with the commercial operations team to ensure all project-related information is accurate and complete per contractual agreements.Review and audit project handoffs, verifying contract details, payment terms, and schedules.Maintain and update all project documentation in the client ERP tool (SAP) and verify field service completion dates in the scheduling tool (MSA).Communication and Collaboration:Facilitate effective communication between the commercial operations team and the operations team (field and production) to compile details that support project execution.Act as the primary point of contact for customers regarding project updates, shipping, tracking information, and scheduling.Order Management:Oversee the backlog management of assigned projects, ensuring accurate planning and reporting of delivery/invoicing dates and revenue forecasts.Confirm product schedules, shipments, and on-time delivery of materials for service projects.Collaborate with the project management team to provide administrative support on related project orders and turnkey projects.Continuous Improvement:Share lessons learned and best practices from project execution to enhance processes and outcomes.Collect and follow up on customer satisfaction surveys related to managed projects.Data Analysis and Reporting:Utilize Excel for data analysis, tracking project metrics, and reporting on progress.Familiarity with Power BI is desirable for enhanced data visualization and reporting.Attributes/Skills Required/Sought:Strong customer focus with the ability to build and maintain relationships.Proven ability to manage multiple project/order timelines effectively.Excellent organization and time management skills.Exceptional written and verbal communication skills, with strong interpersonal and intercultural communication abilities; demonstrated aptitude for driving change through team leadership, facilitation, and influence.Knowledge and experience with SAP for order management and project tracking.Strong proficiency in Excel for data analysis and reporting, along with experience in creating impactful PowerPoint presentations.Familiarity with project management processes and tools is a plus.Knowledge of high voltage products, services, and their applications is preferred.Willingness to travel occasionally as required by project needs.Experience/Education Required/Sought:High school diploma with 6+ years of experience in project order management, customer support, and project management or contract order assistance; ORAssociate degree with 4+ years of relevant experience; ORBachelor’s degree in business with 2+ years of relevant experience in project order management, customer support, and project management or contract order assistance.Note :Monday – Friday: 08AM – 05PMOnsiteVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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