Atlassian Specialist

Atlassian Specialist

Job Description

Atlassian Specialist (Jira and Confluence)

Job Summary
The Atlassian Specialist is responsible for the administration, configuration, and optimization of Atlassian tools—primarily Jira and Confluence—to enhance collaboration, productivity, and process efficiency across teams. This role partners with engineering, operations, and business stakeholders to design scalable workflows, ensure system reliability, and promote best practices in Agile project management.

Key Responsibilities
Administer, maintain, and optimize Jira Software, Jira Service Management, and Confluence environments.
Design and implement custom workflows, fields, permission schemes, screens, dashboards, and reports.
Integrate Atlassian products with other systems (e.g., Slack, GitHub, Bitbucket, or ServiceNow) and manage API/webhook connections.
Develop and enforce usage standards, templates, and governance frameworks.
Provide end user training and technical documentation for internal teams.
Troubleshoot and resolve issues related to performance, access, and configuration.
Research, install, and evaluate marketplace add ons/plugins to extend platform functionality.
Perform system upgrades, patch management, and license administration.
Collaborate with Agile teams to ensure Jira aligns with Scrum, Kanban, and hybrid methodologies.
Maintain Confluence spaces, macros, and permissions to ensure content accessibility and governance.

Required Skills and Experience
3+ years of experience administering Atlassian Jira and Confluence (Cloud or Data Center).
Strong understanding of Jira workflows, schemes, and automation.
Experience designing and managing Confluence spaces, templates, and access controls.
Proficiency in Jira REST APIs, webhooks, and integration design.
Knowledge of Agile and ITIL principles.
Hands on experience with Bitbucket, Bamboo, or other Atlassian suite tools is a plus.
Familiarity with SQL, JavaScript, or Python for automation and data extraction preferred.
Excellent communication and documentation skills.
Ability to translate business needs into effective technical configurations.

Education and Certifications
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
Atlassian Certified Professional (ACP)—Jira Administration or Confluence Administration certification preferred.
ITIL certification is a plus.

Notes:

8:00 AM - 5:00 PM

Remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.