Position Summary
The Audio Video (AV) Support Technician is responsible for the installation, maintenance, monitoring, support, and continuous operation of conference room and audiovisual technology throughout the organization. This role serves as a key member of the onsite AV support team, ensuring conference rooms, collaboration spaces, executive briefing centers, and event venues are fully operational and provide a seamless meeting experience.
The technician performs proactive daily room health checks, responds to service requests, troubleshoots complex audiovisual and conferencing issues, coordinates with vendors for escalations and repairs, and supports both routine meetings and large-scale corporate events. The ideal candidate has strong technical expertise in enterprise video conferencing systems, audiovisual hardware, event support, and customer service.

Key Responsibilities

Conference Room Operations & Support
Perform daily health checks and preventative maintenance of executive conference rooms and collaboration spaces.
Monitor room technology to identify and resolve issues before they impact users.
Troubleshoot and resolve audio, video, presentation, display, and conferencing issues.
Install, configure, upgrade, and support conference room AV systems and related equipment.
Ensure room systems remain current with approved firmware, software, and security updates.
Document recurring issues, resolutions, and operational procedures.

AV Systems Administration
Support enterprise conferencing and collaboration technologies including:
Microsoft Teams
Zoom
Cisco Video Endpoints
Poly Video Conferencing Systems
WebEx Collaboration Solutions
Support displays, projectors, microphones, cameras, speakers, control systems, and digital signal processors.
Troubleshoot room control systems, presentation devices, wireless collaboration tools, and peripheral equipment.
Coordinate AV equipment moves, additions, and changes across multiple facilities.

Incident & Vendor Management
Respond to incidents, service requests, and escalations within established service level objectives.
Work directly with team members and service providers to diagnose and resolve open issues.
Coordinate repairs, warranty replacements, maintenance activities, and vendor support engagements.
Track and document issue resolution activities within approved ticketing systems.

Event Support
Provide onsite technical support for executive meetings and all-hands meetings.
Assist in planning, setup, testing, and execution of company events.
Participate in quarterly large-scale corporate events, coordinating with AV engineers, event producers, and stakeholders to ensure successful execution.

Monitoring & Continuous Improvement
Monitor room performance, availability, and user experience metrics.
Participate in testing new AV technologies and conferencing solutions.
Maintain accurate inventory records and equipment documentation.

Required Qualifications
3+ years of experience supporting enterprise audiovisual and video conferencing environments.
Experience with Microsoft Teams, Zoom, Cisco video conferencing systems, Poly endpoints, and WebEx solutions.
Experience troubleshooting audio, video, and collaboration technology issues.
Knowledge of AV signal flow, audio systems, video distribution, and conferencing infrastructure.
Experience supporting executive conference rooms and customer-facing meeting environments.
Strong customer service and communication skills.
Experience coordinating with external vendors and service providers.
Ability to lift and install AV equipment and work in conference room environments.
Ability to manage multiple priorities in a fast-paced support environment.

Preferred Qualifications
Experience supporting live and hybrid corporate events.
Familiarity with digital mixers, microphones, cameras, projectors, displays, and AV control systems.
Experience with ServiceNow or other enterprise ticketing platforms.
Basic understanding of networking concepts including IP addressing, VLANs, QoS, and connectivity troubleshooting.
Experience creating technical documentation, runbooks, and support procedures.
CTS, CTS-I, CTS-D, Microsoft Teams Rooms, Zoom, or Cisco collaboration certifications preferred.

Knowledge, Skills, and Abilities
Enterprise video conferencing technologies
Strong understanding of Microsoft Office (e.g. PowerPoint, Excel)
AV equipment installation and configuration
Audio and video troubleshooting
Conference room operations and maintenance
Event production support
Vendor management and coordination
Customer service and executive support
Technical documentation
Incident management processes
Strong verbal and written communication skills

Work Environment
Onsite position supporting conference rooms, meeting spaces, and event venues.
May require occasional early morning or evening support for executive and corporate events.
Ability to travel between local office locations as needed.
Ability to move, install, and support audiovisual equipment safely within office environments.

This role is ideal for a hands-on AV professional who enjoys delivering exceptional meeting and event experiences while maintaining reliable conference room technology for executives, employees, and guests.

Notes:
Onsite