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AV Technician

Austin, TX 12.0 Months
Full-Time $17-$22/hr





Accepted: .doc, .docx, .pdf, - max 20MB
Posted: Jul 22, 2026
Ref: GDTXAT22

Position Overview


Event & AV services technician

Bachelor’s degree in computer science, Information Systems, or other related field. Or equivalent work experience.
Typically has 5 to 7 years of related work experience.
Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
Basic understanding of networking and network protocols
Extensive knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Microsoft Teams Rooms, and Poly Endpoints, Zoom Rooms.
Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
Familiarity of media encoders similar to Wirecast and OBS
Understanding of eCDN management and other enterprise video collaboration products and services.
Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
Process service requests within the Video and Event Services area.
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
Schedule, setup, and disconnect video conferences for internal and external meetings.
Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
Conduct equipment audits, as necessary.
Follow defined processes and ensure that the processes are adhered to by the team.
Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
Must be a self-starter with the ability to work independently and as part of a team.
Strong time management, prioritization, and analysis skills. Ability to multi-task.
Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
Experience operating audio and video equipment for live events such as All Hands and Townhalls
Understanding and troubleshooting Crestron, Bi-Amp and Extron, Allen & Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
Partner with the software engineering team to help develop and improve internal video monitoring and observability tooling (dashboards, endpoint audits, telemetry, and automated triage), translating day-to-day operational pain points into product requirements.
Contribute to the ongoing development of the video operations platform — helping validate data from multiple monitoring sources (e.g., call quality, endpoint, and network telemetry), testing new features, and providing feedback to guide the roadmap.
Basic scripting or web-development aptitude (e.g., Python or JavaScript) and a willingness to work with APIs, dashboards, and data — enough to assist with small enhancements and data validation, not just operate the tools.
Comfort working with data-driven monitoring and reporting: identifying recurring incidents, surfacing trends, and helping shape proactive alerting so issues are caught before users are impacted.
Interest in automation and continuous improvement — helping streamline and standardize video operations workflows (incident creation, audits, event readiness) into repeatable, tool-supported processes.


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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AV Technician

Reference Number: GDTXAT22
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