Avaya Support Engineer
Common work tasks include:
Assist with configuration and installation of new Avaya systems
Check health of Avaya environment including trunking and adjunct systems
Work trouble and programming tickets
Acting as tier III support for more complicated troubles
Work with Telecom providers to address circuit issues
Deployment of new products and technologies in the Avaya portfolio
Required Skills/Experience
Candidates must possess:
Minimum of 15 years of experience with Avaya systems
Experience with the following Avaya products:
Communication Manager 7.1.3
Session Manager 7.1.3
Call Management System R18
System Manager 7.1.3
Work Force Optimization 15.2
Experience with the following equipment:
Avaya G650/450/430s
Spira SBCs
In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
Knowledge of routing, switching, firewalls, WAN technologies, and QoS Candidates should be able to:
Be able to communicate with vendors and customers in a professional manner
Create accurate documentation for user consumption on new products and services that are rolled out
Train junior level staff on Avaya technologies
Preferred/Not Required
Preference will be given to candidates that possess the following:
Broadsoft Hosted VoIP products
Ability to automate routine tasks via python scripting
Notes:
7:30- 4:30
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status