AVP Network Operations

AVP Network Operations

Job Description

Remote

Job Summary

This position leads, plans, develops, and directs aspects of respective cost centers, functions, and/or processes within the Referenced Based Pricing (RBP) department. The AVP is accountable for managing revenue-generating operations within the company, partnering on the technical/product roadmap, and driving strategic initiatives that require exceptional leadership and external-facing collaboration. This role demands strong operational expertise, deep healthcare knowledge, and the ability to navigate complex regulatory environments.

Job Roles and Responsibilities Direct the daily operations of assigned business units to ensure consistent delivery of quality results, operational efficiency, and attainment of expectations set forth by internal and external clients. Own revenue performance for assigned business lines, ensuring delivery on annual budget targets and multi-year growth commitments. Develop growth strategies (organic growth, service expansion, cross-functional initiatives) with key partners in product, service, sales, regulatory/legal and technology. Drive operational excellence across high-revenue business units, ensuring strategic alignment with organizational goals. Provide leadership through real-time management and mid- & long-range forecasting, supporting succession planning and business strategy. Manage execution of the RBP (DiS) Services objectives through team members in a timely, cost-effective manner. Develop and maintain strong relationships both internally and externally, including but not limited to open communication amongst all departments within the organization to ensure company and department goals are consistently met. Establish, monitor and improve KPIs for cycle time, productivity, cost-to-serve, utilization, customer experience, and quality. Oversee execution and completion of complex service and claims issues, resolving them timely, effectively and with minimal supervision. Translate business needs into technical and service requirements, including workflow automation, platform enhancements, new features, or integrations while assisting with digital transformation strategy. Champion user adoption through change management, training, and communication plans. Partner with product and technology teams to influence and align on the technical roadmap for enhanced product delivery and operational improvements and innovation. Demonstrate strong appeal and negotiation skills when managing internal or external escalations and complex service issues. Collaborate closely with support and service teams to ensure seamless execution of operational and client objectives in delivering high-quality, scalable and efficient solutions. Lead large-scale healthcare operations with strong oversight of regulatory and legal compliance. Serve as an external-facing leader, representing the organization in client meetings, regulatory discussions, and strategic partnerships. Regularly communicate with organizational leadership on performance, risks, opportunities, and program updates. Maintain awareness of regulatory changes and proactively update operations and roadmaps as needed. Direct the budget process and financial planning for assigned cost center(s), balancing cost containment with department needs and customer satisfaction. Serve as a business sponsor for Agile application development projects and other associated client implementation initiatives. Select, develop, and evaluate staff to ensure efficient operation of the department, fostering engagement and performance across teams of 50–100+. Ensure compliance with HIPAA regulations and requirements. Demonstrate Company’s Core Competencies and values. Other duties as assigned.

Requirements
Job Requirements (Education, Experience, and Training)

Minimum bachelor’s degree in a relevant field coupled with 10 years’ experience in an operational management/leadership role, at least 7 years of which should include healthcare markets (insurance companies, TPA, HMO, or managed care). Proven track record of managing high revenue streams within an organization. Strong leadership experience in building and scaling teams of 50–100+ members. Extensive experience handling client escalations and navigating litigation issues within healthcare operations. Deep understanding of regulatory and legal frameworks impacting large healthcare organizations. Proven experience partnering on technical roadmaps and driving technology-enabled operational strategies. Strong appeal and negotiation skills for resolving escalations and influencing outcomes. Demonstrated ability to collaborate effectively with internal support teams and external stakeholders. External-facing experience with clients, regulators, and legal entities in large-scale healthcare operations. Knowledge of health care and managed care products. Excellent communication, leadership, planning, analytical, and organizational skills. Ability to travel as needed.

Notes:

Remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status