The client requires Batch Operations Technicians to support daily batch operations requirements for the client Operations and Maintenance.

The client requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the client system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

Responsibilities include:
Providing production operations support by executing and monitoring batch process
Verifying batch results and supporting nightly production environments across multiple servers.
Performing first level analysis of all data interface processing exceptions, logs
Escalating unresolved issues and problems according to defined on-call support procedures.
The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:
Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
Providing rapid support during outages and assisting in workload automation forecasting
Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Skill - Required / Desired - Amount of Experience
Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. - Required - 5 Years
Experience with batch operations, job scheduling and monitoring tools. - Required - 5 Years
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. - Required - 5 Years
Experience working with internal teams to identify opportunities to improve the product and customer experience. - Required - 5 Years
Demonstrated experience documenting processes and procedures as required. - Required - 5 Years
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. - Required - 5 Years
Experience with relational database skills, Basic SQL programming - Required - 5 Years
Experience running shell scripts on a UNIX or similar environment; and reviewing log files. - Required - 5 Years
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. - Required - 5 Years
Ability to communicate effectively in both oral and written formats. - Required

Notes:
Hybrid
The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)