Behavioral Health Coordinator

BASIC FUNCTION:

This position is responsible for responsible for providing support to members and physicians on case management or outpatient services including responding to inquiries, conducting outbound calls, scheduling appointments, conducting research, performing data entry, resolving problems by working across departments, and supporting the behavioral health case management and outpatient clinicians.

JOB REQUIREMENTS:

1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems.

1 year experience with managed care system(s).

Experience coordinating member needs, providing assistance to members, and analyzing member needs.

Knowledge of medical terminology.

Database experience or PC applications experience.

Customer service skills.

Verbal and written communications skills including interpersonal skills to assist members and coordinate care with physician offices, developing written correspondence to members and to other department personnel, and to support departmental personnel and functions.

Notes:

Remote in NM