Description:3 - 5-year experience required. Takes inbound or places outbound calls to provide information to customers.Utilizes a database to retrieve customer or company information.Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.Can organize and handle calls with speed and accuracy.Can work with complex computer applications and resource materials.Can use multiple operating environments (Windows, DOS, Mainframe).Must have proven skills in the following PC software products Lotus Notes, Excel, MS WordBilingual Specialist preferrable experience in Human Resources.Notes:Shift: 10:30-7pm M-FBilingual-Spanish or French VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:3 - 5-year experience required. Takes inbound or places outbound calls to provide information to customers.Utilizes a database to retrieve customer or company information.Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.Can organize and handle calls with speed and accuracy.Can work with complex computer applications and resource materials.Can use multiple operating environments (Windows, DOS, Mainframe).Must have proven skills in the following PC software products Lotus Notes, Excel, MS WordBilingual Specialist preferrable experience in Human Resources.Notes:Shift: 10:30-7pm M-F
Bilingual-Spanish or French
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