Billing Coordinator

Billing Coordinator

  Not Disclosed

  Columbus, OH (100% Remote)

  6.0 Months

  Not Disclosed

  Not Disclosed

  Energy & Utility

  $16/hour - $18/hour

Job Description

Description :

Qualifications:

Required:


Diploma from an accredited high school or a GED
Solid working knowledge of Excel, Microsoft Word, Lotus Notes
Good verbal and written communication skills
Knowledge of various back office customer accounting processes
Experience working in a team environment
Excellent planning and organizational skills
Ability to perform multiple tasks
Experience delivering results while working within time constraints

Preferred:

Advanced knowledge of commission rules and regulations regarding billing practices in all states served.
Advanced adjustment knowledge/experience
Excellent customer service skills/experience
Hands-on experience in DIS billing exception processing
Working knowledge and experience with appropriate customer information systems.
Working knowledge of commission rules and regulations, rates, tariffs and contracts to bill customers in a timely, accurate manner.
Understanding of day-to-day cross functional utility operations organizations including meter to cash, operations, call centers and logistics.
Solid working knowledge of Gas Measurement Billing (GMB) for processing charts and volumes for commercial and industrial customers.

General/Transferable Competencies


Adaptability
Planning & Organization
Contributing to Team Success
Initiating Action/Decision Making
Follow-up
Exceptional People Skills
Promoting an Inclusive and Diversified work atmosphere

Responsibilities:

Ensures billing exception process memos are reviewed and completed accurately.
Conducts any necessary follow-up to close memos by due date.
Takes corrective action on deferred (non-billing) accounts to ensure completion in accordance with tariff timelines in the states supported; COH, CKY, CPA, CMD, and CGV.
Ensures accurate billing is issued to customers in accordance with tariff guidelines in all states.
Explains adjustments to customers when needed and supports the Call Center Representatives by explaining customer billing inquiries and adjustments.
Monitors assigned workload to ensure all items are completed and takes the initiative to complete additional tasks, when needed or ask.
Performs adjustments and/or corrections of accounts with non-registering meters in according to the tariff guidelines in all states.
Performs adjustments and/or corrections of accounts with fast meters in accordance to the tariff guidelines in all states.
Works in a teaming and customer focus environment to provide excellence customer experiences.
Other duties as assigned including cross functional training and work assignments in other Meter to Cash Functions, is needed.
Supports the Billing Exception Team in meeting daily/monthly Service Level Metrics.
Monitors work processes and provides suggestions for enhancement for process improvements when necessary.



Note :

Mon - Fri
Total Reg Hours: 40.00
8:00 AM - 5:00 PM
This will require in person training for 8 days
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status