Business Administrator

Business Administrator

Job Description

Business Administrator

JOB PROFILE SUMMARY
Provides customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.

QUALIFICATIONS/SKILLS
Must have Associates Degree in Business Administration or Finance
Must have experience in SAP/ERP
Must have experience in Salesforce
Must be efficient in Excel and managing Outlook

ROLES & RESPONSIBILITIES

CORE RESPONSIBILITIES
Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process.
Supports achievement of established targets by overseeing progress and implementing improvement actions as needed.
Focuses on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).
Processes orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
Acts as the first port of call for customers’ queries and orders and ensures the resolution of customer issues.
Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
Supports the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
Implements and maintains customer support processes.
Shares functional best practices and lessons learned across the organization.

LICENSE TO OPERATE / CORE VALUES
Demonstrates client’s core values and group safety and integrity standards and acts accordingly.
Implements and ensures compliance with the client code of conduct, global and local standards, tools, policies, and processes in their assigned area.
Ensures adherence to all relevant internal and statutory regulations and policies.
Ensures integrity and compliance with the client values and ethics in all activities.
Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks

COLLABORATION / LEADERSHIP
Ensures adherence to the collaboration objectives of the team to maximize results for the client.
Leads their own development journey by seeking knowledge and learning opportunities within the team.
Manages relationships with stakeholders in their own area of responsibility and ensures alignment.

JOB SKILLS
Budget & Performance Management
Data Anlaysis & Reporting
Project Management
Customer Satisfaction
Inventory Management & Control

Candidate should be willing to learn and have a positive attitude.

Notes:
Remote: 1 - 2 days onsite required
Core Hours: 8am - 5pm

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.