Configuration Analyst supports client provisioning, MFA enrollment, PATH client access, troubleshooting, and reporting. Works with client admins via ServiceNow; requires strong analysis and clear communication skills. Experience 36-60 months.The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts/issues associated with client in production and training environments for client. This position will assist users with understanding multifaction authentication (MFA) and assist with confirming each user has successfully enrolled in MFA. This position works closely with client systems administrators via the Service Now (SNOW) ticketing system. In addition, this position will assist with granting access to users so they can export reports from client. Skills Ability to research, analyze and interpret automated system issues Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.Skill - Required / Desired - Amount of ExperienceExperience and knowledge of browser-based applications. - Required - 3 YearsExperience researching, analyzing and interpreting automated system problems. - Required - 5 YearsExperience working in an Application Support-based (not hardware) help desk environment. - Required - 1 YearsBroad knowledge of the client application and functionality. - Desired - 1 YearsExperience working with client and MultiFactor Authentication (MFA). - Desired - 1 YearsNotes:Hybrid
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.