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Business Analyst

Raleigh, NC

12.0 Months

Full-Time $17-$22/hr

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Posted: Jun 24, 2026

Ref: BTNCBA24

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Position Overview

The client seeks to procure an EDMS to replace fragmented, paper-based processes. The Senior Business Analyst will lead process analysis and requirements development using client tools within an agile project using Jira, Confluence, and Orbus.

The client is seeking to procure an enterprise Electronic Document Management System (eDMS). The client currently lacks a unified, agency-wide solution for managing electronic records. While certain business units—such as the Workforce Online Reporting and Knowledge System (WORKS) using the Scribbles Parchment (Instructure Inc.) platform, and the Early Education Unit (EES) with its standalone repository—have implemented limited solutions, many other units continue to rely on manual, paper-based processes. This fragmented environment leads to duplication of effort, limited visibility, and inconsistent document-retention practices. Additionally, the client lacks an integrated platform for secure, standardized, and efficient document sharing across programs.

The Senior Business Analyst will collaborate closely with business partners, project leadership, and technical stakeholders to support comprehensive business process analysis and requirements development for the new eDMS solution. The analyst will utilize Client's Business Analysis Team tools and templates to document business, functional, and technical requirements. This project follows an agile methodology and will leverage tools such as Jira, Confluence, Orbus Infinity, and other project management and documentation tools as required.

RESPONSIBILITIES
Collaborate with business stakeholders, program staff, project leadership, vendors, and technical teams to elicit, analyze, validate, and document business, functional, and non-functional requirements for the enterprise eDMS solution.
Facilitate stakeholder interviews, workshops, requirements-gathering sessions, backlog refinement meetings, sprint planning sessions, and other Agile ceremonies to identify business needs and ensure requirements are accurately translated into solution deliverables.
Develop, document, and manage epics, features, user stories, acceptance criteria, and product backlog items using Jira and Confluence; support backlog prioritization and requirements traceability throughout the project lifecycle.
Analyze and document current-state and future-state business processes, workflows, document lifecycles, data flows, and system interactions; identify opportunities for process improvement and operational efficiencies.
Develop and maintain project artifacts, including stakeholder analyses, business requirements documents, functional requirements, use cases, user stories, process maps, workflow diagrams, wireframes, context diagrams, and gap analyses.
Create and maintain visual documentation, including process flow diagrams, data flow diagrams, entity relationship diagrams, system context diagrams, and other models using Microsoft Visio and Orbus Infinity.
Assist in defining document classification, retention, security, access control, records management, and compliance requirements in collaboration with business and regulatory stakeholders.
Support procurement activities by developing requirements documentation, evaluation criteria, vendor questions, and other solicitation-related artifacts.
Collaborate with vendors and technical teams to evaluate proposed solutions and ensure alignment with documented business requirements and organizational objectives.
Support requirements traceability, change management, and impact analysis activities throughout the project lifecycle.
Develop and support testing activities, including test strategies, test scenarios, test cases, acceptance criteria, System Integration Testing (SIT), User Acceptance Testing (UAT), and defect resolution.
Prepare, maintain, and organize project documentation, requirements repositories, meeting notes, decision logs, status reports, and knowledge articles within Confluence and other approved project repositories.
Provide support for implementation planning, training, deployment, and go-live activities.
Monitor and track project deliverables, dependencies, risks, issues, and approvals in accordance with the approved project plan.
Participate in project governance activities, including project team meetings, PMO reviews, vendor meetings, stakeholder meetings, and executive briefings as required.

Skill - Required / Desired - Amount of Experience
Extensive experience in business systems analysis, requirements elicitation, requirements management, and business process improvement methodologies - Required - 3 Years
Demonstrated experience gathering, analyzing, documenting, and validating business, functional, and non-functional requirements - Required - 3 Years
Proven experience documenting current-state and future-state business processes, workflows, business rules, and process flows - Required - 3 Years
Experience developing procurement-related documentation, including business requirements, SOW, evaluation criteria, and vendor questions - Highly desired - 3 Years
Demonstrated experience developing and managing user stories, epics, features, acceptance criteria, and product backlogs using Jira and Confluence - Required - 3 Years
Experience facilitating stakeholder interviews, requirements workshops, backlog refinement sessions, sprint planning, and Agile ceremonies - Required - 3 Years
Knowledge of Software Development Lifecycle (SDLC), change management, and system implementation methodologies - Required - 3 Years
Experience supporting System Integration Testing (SIT), User Acceptance Testing (UAT), test planning, test case development, and defect management - Required - 3 Years
Experience creating business analysis artifacts including context diagrams, functional decomposition diagrams, workflow diagrams, process models, use - Required - 3 Years
Experience developing process flow diagrams, data flow diagrams, entity relationship diagrams, and system context diagrams using Microsoft Visio - Required - 3 Years
Experience using Orbus Infinity, Orbus iServer365, or comparable enterprise architecture/business process management tools - Highly desired - 3 Years
Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, and Visio) - Required - 5 Years
Experience using Jira, Confluence, SharePoint, Octane, ALM, or similar project management and collaboration tools - Required - 3 Years
Experience supporting Electronic Document Management Systems, Enterprise Content Management (ECM), Records Management, or Digital Transformation. - Highly desired - 3 Years
Knowledge of document retention, records management, information governance, document security, and access control principles - Highly desired - 3 Years
Strong analytical, critical thinking, problem-solving, and attention-to-detail skills - Required - 3 Years
Excellent written, verbal, facilitation, presentation, and stakeholder communication skills - Required - 3 Years

Notes:
Hybrid. Onsite work is required 2-3 days per week.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

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Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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