Business Analyst

Reference Number: RKMSBA6

Business Analyst

Not Disclosed

Jackson, MS

12.0 Months

Not Disclosed

Not Disclosed

Government - State

Job Description

Collaborate with the client functional leads and SMEs to understand, index, and document future-client Business Processes using industry-standard notations (e.g., BPMN)
Build Methods and Procedures Documentation for specific tasks within a business process where step-by-step instructions are required
Analyze future-client workflows for improvement and optimization opportunities
Work closely with the client and vendor project teams (Development, OCM, Testing, Training, etc.) to ensure that Business Process documentation aligns with project objectives and timelines
Provide expertise in process mapping, modeling techniques, and best practices – transition knowledge and documentation to the client at the close of the project
Conduct workshops and interviews where required to address potential gaps in future-client Business Process and / or Methods & Procedures documentation
Support the implementation of process improvements by providing guidance and documentation to relevant stakeholders
Manage project “open items” pertaining to Business Process and / or Methods & Procedures to closure leveraging Business Process Flows and Methods & Procedures documents of record
Manage interim process design and maintenance where temporary alterations in a standard Business Process may be required to manage anticipated system downtime or workarounds for production defects
Maintain Business Process and Methods & Procedures documents of record for the project team

Required Skills/Experience

Bachelor's degree in Business, Information Systems, or a related field
Proven experience as a Business Process Modeler or similar role
Proficiency in using business process modeling tools (e.g., Visio, Lucidchart, or dedicated BPM tools)
Strong understanding of business process modeling notations, particularly BPMN
Excellent analytical and problem-solving skills
Effective communication and collaboration abilities
Knowledge of process improvement methodologies (e.g., Six Sigma, CMMI) is preferred
State Government experience and specific experience in human services or Child Welfare domains is preferred
Detail-oriented with a focus on producing high-quality deliverables

Preferred/Not Required
Experience working on child welfare projects

Notes:
Remote

8:00 AM - 5:00 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.